Tiles & Stones in Tulsa, Oklahoma 74146

Tiles & Stones

5556 S Mingo Rd #6434, Tulsa, OK 74146

4.4 (25 reviews)

Overview:
Tiles & Stones is a flooring store located in Tulsa, Oklahoma, specializing in various types of tiles and flooring solutions. The company is known for its diverse product selection and exceptional customer service.

Services Provided:
– Tile sales
– Flooring solutions
– Interior design assistance
– Remodeling consultations

Timings (Example: Monday to Saturday 9 AM to 5 PM):
Monday to Saturday 9 AM to 6 PM
Closed on Sundays

Contact Information:
Phone: (918) 270-4900
Website: https://tilesandstonesonline.com/

Customer Reviews and Sentiment:
Tiles & Stones has received positive feedback with an overall rating of 4.4 stars based on 25 reviews.

Positive sentiments highlight the friendly and knowledgeable staff, extensive variety of tiles, and helpful design assistance.

Examples of positive reviews include:
“Jen has beautiful taste! They made my choices so easy and were affordable!” – Laura Prisinzano
“Great variety of beautiful tiles to choose from and Jen was incredibly helpful!” – Kellie Russell
“Brad has been amazing… It was so easy.” – Colette Soltis

On the downside, there was a significant complaint regarding poor customer service and the unwelcoming atmosphere:
“Nobody greeted us or helped us… we will be taking our business elsewhere.” – Haley Tran

Review Summary:
Positive Sentiments: Excellent customer service, knowledgeable staff, great tile selection, and helpful design guidance.
Negative Sentiments: Instances of poor customer interaction, specifically lack of greeting and assistance.

Additional Ratings:
BirdEye: 4.4 stars based on 25 reviews, reflecting a strong trend of customer satisfaction.
Total Lead Smart Rating: 8.0/10 (Considering high ratings, but accounting for the negative sentiment regarding customer service).

Conclusion:
Tiles & Stones is a highly regarded choice for flooring needs in Tulsa, OK, celebrated for its product variety and helpful staff. However, potential customers should note the reported issues with customer engagement before visiting.

Member Since August 2024

Listing Id 337387

Contact Info

5556 S Mingo Rd #6434, Tulsa, OK 74146
(918) 270-4900
Lead Smart Rating :
8.0/10.0

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Listing location

5556 S Mingo Rd #6434, Tulsa, OK 74146

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Reviews

Laura Prisinzano

3 weeks ago

Love working with Jen and Drew over at Tile and Stone. Jen has beautiful taste! They made my choices so easy and were affordable! I highly reccomend you check out their showroom. They helped me put together a beautiful remodal. Jen’s suggestions look so high end! Delivery as promised and finished ahead of deadline! Thank you!

Kellie Russell

a month ago

Great experience all around! Great variety of beautiful tiles to choose from and Jen was incredibly helpful with my decision on what to go with. I will definitely recommend them to my friends and family.

Jack Tarner

2 years ago

It was a nice experience. We found a couple of tiles that Mom liked for her Backsplash for her New kitchen..

Jef Swanson

3 years ago

Very knowledgeable on tile

Haley Tran

4 years ago

I walked into this place with my family and they did not even look up once to greet me. After a minute I had to greet them and it was silent, no response from the four people that I saw working there. We walked around about 5 minutes, we took some pictures of things we like and I see the workers heads looking at us but again no one came over to greet us. So I said rather loudly so that I know they would hear me “ the people here are so rude, no one greets us or helps us.” Still nothing but glares. So I stated the obvious “oh they help the other customer who is American but not us Asians, let’s go.” We slowly walked out and again not a word was said! So we will be taking our business else where. Never going to this place again and definitely leaving my review in all places that this business has a profile!

Colette Soltis

4 years ago

We are remodeling our master bathroom ourselves and Brad has been amazing. I changed my mind on some of our selection (before ordering) and it was a non issue. Brad was extremely patient, kind and extremely knowledgeable to walk us thru and figure exactly what we needed and how much of everything. He went above and beyond in my opinion and I’ve been in retail for 30 years! They have a fantastic selection from extremely affordable to very high end. We won’t go elsewhere again because it was so easy.

Derrick Woods

5 years ago

Everybody ‘s super friendly and I love them all. Lol

A S

5 years ago

Great experience. Everyone is very helpful and the selection beats all I’ve seen in Tulsa! I ended up ordering a tile that wasn’t in stock, but was so pleased to find out they combined my order with another customer so we could both split shipping! Just hard to find companies that still have that kind of customer service.