Koster’s Wood Floor Store, LLC

Overview:
Koster’s Wood Floor Store, LLC is a flooring store located in Syracuse, NY. The company specializes in a variety of flooring options, including hardwood floors, and is known for providing excellent customer service and quality products.

Services Provided:
– Flooring Sales
– Hardwood floor installation
– Extensive inventory of flooring options
– Customer consultation and advice

Timings:
Monday to Saturday: 9 AM to 5 PM

Contact Information:
Phone: (315) 434-9663
Website: http://www.kosterswoodfloorstore.com/

Customer Reviews and Sentiment:
Koster’s Wood Floor Store, LLC has received positive reviews on various platforms:

Google Reviews: 4.4 stars based on 43 reviews.

Positive feedback highlights the company’s knowledgeable staff, customer service, and the quality of their flooring products.

Examples of positive reviews include:
“Jim is awesome to work with and very punctual!” – Simon Grieb
“[Great] customer service, along the knowledge needed to assist with my needs.” – Derek Muller
“Great showroom, they know their stuff, great prices.” – Cindy Lusk

The complaints noted issues with the owner’s temperament and dissatisfaction with third-party service providers.

Negative examples include:
“I swear the owner has bipolar disorder with his outlashes.” – Rass Boulder
“Owner has some serious mental issues.” – James Lindon

Review Summary:
Positive Sentiments: Knowledgeable staff, great customer service, quality products, and extensive inventory.
Negative Sentiments: Concerns about the owner’s behavior and issues with third-party contractors mismanaging jobs.

Additional Ratings:
BirdEye: 4.4 stars based on 43 reviews, which reflects consistent customer satisfaction but also mentions occasional issues.
Total Lead Smart Rating: 7.2/10. This rating considers the overall customer satisfaction, quality of services, and the mixed feedback regarding the owner’s demeanor and third-party service conflicts.

Conclusion:
Koster’s Wood Floor Store, LLC is a reputable choice for flooring needs in Syracuse, NY, recognized for its quality products and knowledgeable staff. However, potential customers should be mindful of the reported issues regarding the owner’s behavior and third-party contractor experiences before making a purchase.