Carpetland USA Sterling in Sterling-IL, Illinois 61081

Carpetland USA Sterling

2929 E Lincolnway, Sterling, IL 61081

4.6 (76 reviews)

Overview:
Carpetland USA Sterling is a well-regarded carpet and flooring store located in Sterling, Illinois. The company specializes in providing a variety of flooring options including carpets, luxury vinyl, and installation services. Known for its outstanding customer service and quality products, Carpetland USA has built a strong reputation in the community.

Services Provided:
– Carpet sales
– Flooring sales (luxury vinyl)
– Professional installation services
– Consultation on flooring options

Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (815) 626-6300
Website: http://www.carpetlandusa.net/

Customer Reviews and Sentiment:
Carpetland USA Sterling has received positive feedback reflected in their ratings:

Google Reviews: 4.6 stars based on 76 reviews.

Customers consistently highlight the helpfulness and expertise of the staff, particularly mentioning employees like Jason and Allen for their patience and attention to detail.

Examples of positive reviews include:
“Jason at the Sterling Carpetland was so patient… Thank you very much.” – Norma Urrutia
“I wouldn’t go anywhere else to buy carpet or flooring, Allen definitely goes above and beyond for his customers!” – Matt Plock
“Great staff and service. Allen was very accommodating and helpful.” – Jon Mandrell

There are no significant negative reviews noted in the data provided, indicating a strong level of customer satisfaction.

Review Summary:
Positive Sentiments: Exceptional customer service, knowledgeable staff, high-quality products, and professional installation.
Negative Sentiments: Limited complaints; predominantly positive feedback noted.

Additional Ratings:
BirdEye: 4.6 stars based on 76 reviews, aligning with the positive reviews from Google.

Total Lead Smart Rating: 9.0/10
This rating reflects the high customer satisfaction, quality of products, and excellent service, with no significant complaints noted in the reviews.

Conclusion:
Carpetland USA Sterling is a leading choice for flooring solutions in Sterling, IL. The store is praised for its knowledgeable staff, exceptional customer service, and quality products. Potential customers can be confident in their decision to shop here, especially given the overwhelmingly positive reviews and high ratings.

Member Since August 2024

Listing Id 335490

Contact Info

2929 E Lincolnway, Sterling, IL 61081
(815) 626-6300
Lead Smart Rating :
9.0/10.0

Get A Quote Claim

Listing location

2929 E Lincolnway, Sterling, IL 61081

Get Direction

Reviews

Norma Urrutia

3 weeks ago

We bought flooring for our home from Carpetland. I looked at many different types of flooring and went to many different places. I have to say that Jason at the Sterling Carpetland was so patient and new exactly what I was looking for. He also helped us getting the flooring when needed it. He even took the time out to deliver it to my home. We are very happy with the flooring that we bought. It was perfect color, quality, and size. But we are even more happy with the service we received. Thank you very much.

Michael Jensen

3 months ago

We had our carpet installed and it turned out amazing the installer showed up.on time ! Did an amazing job !! Very happy with the carpet and the install thank you carpetland

Alison Masters

3 months ago

My family and I live in a 117 year old house in Dixon and we needed new floors. We chose our luxury vinyl and Jesse Loertscher, from Just Lucky Artisans, came in and was very thorough and professional. Our floors are absolutely beautiful and we are so happy with the work that Jesse did!!!

FC Smith

4 months ago

Recently went into the Sterling Carpetland location and was helped by Bryan. Not only did he guide me through the options with genuine enthusiasm, but his attention to detail ensured I got exactly what I wanted. The whole process was much easier than I expected, and I’m thrilled with the result. Highly recommend his expertise and personable approach.

Brandy Wren

4 months ago

I have had Carpetland USA – Sterling complete several flooring projects for me throughout my home. #1 – Allen is wonderful to work with and is beyond helpful and knowledgeable. #2 – The pricing and quality is unbeatable! #3 – The installers are professional and courteous while in my home. They communicate well and clearly explain anything they feel important during the installation. I highly recommend stopping in to explore all your flooring options when considering a project for your home!

Matt Plock

4 months ago

I wouldn’t go anywhere else to buy carpet or flooring, Allen definitely goes above and beyond for his customers!

Jon Mandrell

5 months ago

Great staff and service. We worked with Allen on a project and he was very accommodating and helpful. From selection to installation, he was there each step of the way.

Knowledge applied is wisdom

6 months ago

Michael was an amazing employee he helped me out so much & was a very good advisor in what to do & not to do.

Mari Chav

7 months ago

No pressure,we took our time and Jason was very helpful

Drayton Nill

8 months ago

Allen greeted my Family with smiles and listened to our needs without ever being pushy.He had the carpet at a great price and had it set up with Jesse our installer from the great state of Idaho and it looks wonderful!Highly recommended!!