Archer Floor Covering in Springfield-OR, Oregon 97478

Archer Floor Covering

3775 Olympic St, Springfield, OR 97478

4.2 (20 reviews)

Overview:
Archer Floor Covering is a carpet store located in Springfield, Oregon. This company specializes in various flooring solutions, including carpet installation and luxury vinyl planks. They are known for their informative service and a wide selection of flooring options.

Services Provided:
– Carpet installation
– Luxury vinyl plank installation
– Custom area rugs
– Floor preparation

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (541) 747-2608

Customer Reviews and Sentiment:
Archer Floor Covering has received varied reviews across different platforms:

Google Reviews: 4.2 stars based on 20 reviews.

Positive feedback highlights the company’s professionalism, prompt service, and a comprehensive selection of flooring options. Customers have appreciated the informative nature of the staff and the quality of the installations.

Examples of positive reviews include:
“Love the personal service! They were incredibly informative and helped me understand the difference between the different types of flooring.” – Amy Lillibridge
“Archer flooring did a great carpet job at our home. They are all very professional.” – Jordan Steele
“Great service. Excellent turn around time.” – Lisa Endicott

However, the negative reviews focus on issues such as poor installation quality, lack of follow-up on customer complaints, and poor customer service.

Examples of negative reviews include:
“Archer Floors ruined my new luxury vinyl plank… They do not stand behind the work!” – Ruth Caplan
“They lack customer service/communication… It was a hassle to get ahold of them.” – Keiri Payne

Review Summary:
Positive Sentiments: Professional service, informative staff, good selection of flooring, and quality installations.
Negative Sentiments: Issues with installation quality, poor customer service, and communication problems.

Additional Ratings:
Total Lead Smart Rating: 6.5/10
This rating reflects a generally positive customer experience tempered by notable installation complaints and communication issues. Overall, while there are satisfied customers, some experiences have highlighted areas for improvement.

Conclusion:
Archer Floor Covering appears to be a solid option for flooring needs in Springfield, OR, particularly valued for their knowledgeable staff and quality range of products. However, potential clients should be cautious and consider the mixed reviews, especially concerning installation quality and customer service before engaging their services.

Member Since August 2024

Listing Id 334888

Contact Info

3775 Olympic St, Springfield, OR 97478
(541) 747-2608
Lead Smart Rating :
6.5/10.0

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Listing location

3775 Olympic St, Springfield, OR 97478

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Reviews

Amy Lillibridge

2 years ago

Love the personal service! They were incredibly informative and helped me understand the difference between the different types of flooring. Can’t wait to have them measure our space and make it beautiful!

Ruth Caplan

2 years ago

12/8/2021 Update: I am still trying to get Archer Floors to fix their subpar installation of my floor. It seems that they do not stand behind the work! DO NOT USE ARCHER FLOORS(Springfield, OR) MY WHOLE FLOOR IS COMING APART EVERYWHERE ARCHER FLOORS INSTALLED IT AND WON’T FIX THEIR SUBPAR INSTALL! Archer Floors ruined my new luxury vinyl plank that they installed in my hallway, living room & kitchen. A number of pieces were cut too short so the green underlayment shows and there are GAPS EVERYWHERE!! Archer Floors installed luxury vinyl plank in my hallway. A number of pieces were cut too short so the green underlayment shows. Archer wanted $400 to fix their mistake!

Jadun Rojas

3 years ago

I had Archer install carpet in my 3 bedrooms, they had a large selection of carpet and they had me on their schedule within 2 weeks. Very happy with the service I received

Jordan Steele

3 years ago

Archer flooring did a great carpet job at our home. They are all very professional and the installers were early to the job each day and made sure to call with any questions. Highly recommend!

Lisa Endicott

4 years ago

I can’t say enough about my Archer Floors experience. Great service. Excellent turn around time. Quick tear out of our old carpeting, prepped, and started the install. My wood floors are beautiful! Will use again!!

Tony Goddard

4 years ago

nice company to do bussiness with

Justin Quick

5 years ago

Awesome staff and great selection

Gary Branford

5 years ago

Great place for flooring

Keiri Payne

6 years ago

They lack customer service/communication. Took us two weeks to get a quote. Went somewhere else and got a quote and carpet picked the same day we called them. Archer was just a pain. To top it off they quoted us a grand more than the place we chose to turn to. No regrets not using Archer. Could go into detail with what a hassle it was to get ahold of them. Scheduling a second measurement because nothing came of the first then having them call to let us know nobody was coming out to our house after we had been waiting on them because they had our quote after all.

Dr J

7 years ago

These folks were great in helping me get custom sized area rugs for my house. They had the binding placed and stored the extra carpet until I figured out the additional sizes that I wanted. Very satisfied. Will use this company again.