PG Long – Eugene/Springfield in Springfield-OR, Oregon 97477

PG Long – Eugene/Springfield

302 Shelley St Suite #5, Springfield, OR 97477

4.5 (71 reviews)

Overview:
PG Long is a flooring store located in Springfield, OR, specializing in a wide range of flooring services. The company has established a strong reputation in the community for its quality workmanship and customer service.

Services Provided:
– Flooring installation
– Carpet cleaning
– Customer support
– Property management services

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (541) 368-2934
Website: https://www.pglongllc.com/springfield-or

Customer Reviews and Sentiment:
PG Long has received positive feedback on platforms such as Google Reviews, where it holds a rating of 4.5 stars based on 71 reviews.

Positive sentiments highlight the professionalism, effectiveness, and cleanliness of the work performed. Customers often commend the team’s quick response times and ability to communicate well.

Examples of positive reviews include:
“Had work done today from a professional named Terevon. Great job, quick and clean!” – Antonio Mitch
“I had an amazing experience with PG Long. Quick and professional!” – Kiarra Pierce
“The work is always fantastic! Highly recommend PG Long!” – Laurie McClain-Hodson

However, there are some negative sentiments regarding communication issues in resolving complaints.

Examples of negative reviews include:
“After talking with our building manager, I learned that he was not honest and not helpful.” – Joyce Grossman

Review Summary:
Positive Sentiments: High quality of work, quick response times, effective communication, clean job sites, and friendly staff.
Negative Sentiments: Issues with communication and unresolved complaints.

Additional Ratings:
BirdEye: 4.5 stars based on 71 reviews, indicating a strong level of customer satisfaction.
Better Business Bureau (BBB): The business has a profile but is not accredited.
Total Lead Smart Rating: 8.2/10 – This rating reflects overall customer satisfaction and service quality while accounting for the reported communication issues.

Conclusion:
PG Long in Springfield, OR appears to be an excellent choice for flooring services, renowned for its professionalism, efficiency, and customer-centric approach. While the majority of reviews are positive, potential clients should be aware of the occasional communication issues noted in some customer experiences.

Member Since August 2024

Listing Id 334878

Contact Info

302 Shelley St Suite #5, Springfield, OR 97477
(541) 368-2934
Lead Smart Rating :
8.2/10.0

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302 Shelley St Suite #5, Springfield, OR 97477

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Reviews

Antonio Mitch

a month ago

Had work Done Today From A Professional Named Terevon Great GUY Not Only Does He Does A Great Job He Explains Hos Job and Can Tell He Loves And Decated To His Work. Don’t Know What He Makes, But Needs A Raise, Does Gerat Work! Thank u!

Kiarra Pierce

3 months ago

I had an amazing experience with PG long. The team did an amazing job installing my new kitchen floor! Quick and professional and left the place very clean. Highly recommend.

Laurie McClain-Hodson

6 months ago

I have had the best experience working with this company. Nick, Angelo & Angie are great! They are quick to respond and communicate well. The work is always fantastic! I highly recommend PG Long for any of your flooring needs.

Raquel Moss

7 months ago

They have great customer service and are so easy to communicate with. I can’t say enough great things about this office/company. Big shout out to Willy, Angelo and Angie who never fall short at doing such an amazing job and are quick to fix any issues that may come up. Highly recommend this company for all of your flooring needs!

Josie Stutesman

8 months ago

Working in property management, you always want vendors you can rely on. PG Long is one of those vendors/companies! Fast response time, great quality, and friendly staff. Thankful to have them as a company we utilize!!

Tiffany Davis

8 months ago

Love working with Angelo and his team. Gaven just did a fantastic job in a unit that had stains and tears. Looks brand new! Thanks PG Long team!!!!!

Ruth George

9 months ago

This has been a great experience for us as PG Long has repeatedly done a great job on our rentals as well as our residence. We are impressed with their ability to get the job done on schedule.

Colin

9 months ago

I am truly grateful for Trevin and his amazing work. I am so satisfied with the cleaning and work that was put into this. A truly professional business and more so, a professional employee. Trevin was amazing, he made my carpet look brand new and also saved my cat from a tree. He puts in the work at whatever he is getting paid now, I know he deserves a raise! Thank you Trevin for also driving my grandma to the hospital after she fell down the stairs and broke her arm. Much appreciated! Trevin is a top tier person and employee! (Definitely 5 stars for the business, and definitely a raise deserved for Trevin!)

MaryBeth Perkins

9 months ago

PgLong in Eugene/Springfield was the “BEST by far” of all the many different carpet cleaning companies I’ve had in the past !!! First, the EQUIPMENT used to spray and then steam clean was much more efficient with better results. Secondly, the TECHNIQUE with experienced, careful, thorough and attentive application by Trevin (Angelo, I’d give him a raise or written commendation) made my carpet look amazing !!! I’m a very happy appreciative customer, MaryBeth P.

Joyce Grossman

10 months ago

I posted a complaint recently and have lost the name/ph # of the man who called me about it. He told me Tim would be contacting me today for resolution to our problems and Tim did come to our apartment building and talked with me and my neighbor. However, after talking with our building manager & on her speaker phone with Tim just now, I learned that he was not honest with me and was not helpful to my neighbor who had previous work done by PG Long.