Mercier Carpet in Springfield-MA, Massachusetts 1089

Mercier Carpet

1343 Riverdale St, West Springfield, MA 01089

4.6 (31 reviews)

Overview:
Mercier Carpet is a renowned flooring store located in West Springfield, MA. The company specializes in a wide range of flooring solutions, including carpet, tile, and other flooring types, catering to both residential and commercial clients.

Services Provided:
– Carpet installation
– Tile installation
– Flooring consultation
– Professional installation services

Timings (Example: Monday to Saturday 9 AM to 5 PM):
Monday to Friday: 9 AM to 5 PM
Saturday: 10 AM to 3 PM
Closed on Sundays

Contact Information:
Phone: (413) 736-5811
Website: http://merciercarpet.com/

Customer Reviews and Sentiment:
Mercier Carpet has received strong positive feedback across various platforms:

Google Reviews: 4.6 stars based on 31 reviews.

Positive sentiments highlight the company’s exceptional service, professionalism, and quality of work. Customers frequently commend the responsiveness of the staff and the thoroughness of the installation process.

Examples of positive reviews include:
“Chuck and his team are exceptional. Highly recommend them for all your flooring, tile, carpet needs.” – Ben B
“Everyone was knowledgeable, professional and accommodating.” – Denise Gaspari
“They did a great job installing a stair and hallway runner.” – Mark Follett

A complaint regarding unprofessional behavior from an employee was noted, which indicates a potential area for improvement.

Negative Sentiment:
“Very rude and unprofessional employees I do not recommend them.” – Jake Shumsky

Review Summary:
Positive Sentiments: Exceptional service, professionalism, thorough installation, knowledgeable staff, and accommodating.
Negative Sentiments: Isolated incidents of unprofessional behavior.

Additional Ratings:
BirdEye: 4.6 stars based on 31 reviews, reflecting consistent customer satisfaction.
Total Lead Smart Rating: 8.2/10. This rating reflects the overall high customer satisfaction, quality of services provided, and occasional negative feedback indicating room for improvement.

Conclusion:
Mercier Carpet emerges as a highly regarded choice for flooring solutions in West Springfield, MA. The company is frequently praised for its professionalism and quality of service, although prospective customers should remain aware of the isolated complaints regarding staff behavior. Overall, Mercier Carpet is well-positioned to serve a variety of flooring needs effectively.

Member Since August 2024

Listing Id 334784

Contact Info

1343 Riverdale St, West Springfield, MA 01089
(413) 736-5811
Lead Smart Rating :
8.2/10.0

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1343 Riverdale St, West Springfield, MA 01089

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Reviews

Ben B

2 months ago

Chuck and his team are exceptional. Highly recommend them for all your flooring, tile, carpet needs.

Lori Andruss-Jewell

11 months ago

Top notch

Lisa Hunter

a year ago

I needed to contact them again to see if they could change the flooring in another part of our house and realized I didn’t rate them for the last time they did work for us. Nicole was very responsive and helpful, we felt we got a decent price for what we had done, and the installers were very good–professional, thorough, and when I questioned part of the carpeting layout, they sought to ensure I was completely 100% satisfied. Obviously looking to have them come back!

Selim Ecevit

2 years ago

Best of the New England and Allways there to Serve with Pride and Quality Satisfaction will be your Agreement like me I guarantee it like many Clients 👍

Mike Schieb

3 years ago

Great place to get floored!! They can do it all and reasonable prices with professional installation and service!! 👍 …

Jake Shumsky

3 years ago

very rude and unprofessional employees i do not recommend them. always laying on the floor moped out

Stan Marsh

3 years ago

I won’t ruin your reputation with one star but your employees drive like idiots.. going 20 in a 40 and hitting the brakes every 50 feet with nobody in front of them. Yesterday on route 5.. Two of them. One following the other.

Denise Gaspari

3 years ago

From the moment we walked through the doors to having the carpet installed we had such a positive experience . Everyone was knowledgeable, professional and accommodating . We had hired someone to move the larger furniture out of the bedrooms and unfortunately, without any notice he did not come. We had just moved into our home and it was very important to us to have the new carpeting in when family was visiting from North Carolina. The installers were unbelievable and went far beyond what was ever expected! We recommend Mercier Carpet to everyone who wants a positive experience and beautiful carpet.

Mark Follett

3 years ago

They did a great job installing a stair and hallway runner. Attention to detail before and during installation was top notch. Great sales and install team.

MOLLY MEEHAN

3 years ago

Excellent to work with even after install!