Morgan Carpet & Flooring in Shelton, Connecticut 6484

Morgan Carpet & Flooring

843 River Rd, Shelton, CT 06484

4 (14 reviews)

Overview:
Morgan Carpet & Flooring is a carpet store located in Shelton, CT, specializing in a wide array of flooring solutions, including vinyl, carpets, and tiles. The company is known for its exceptional customer service and quality installations.

Services Provided:
– Carpet installation
– Vinyl installation
– Tile installation
– Home visits for measuring and product selection

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (203) 929-3400
Website: www.morgancarpet.com

Customer Reviews and Sentiment:
Morgan Carpet & Flooring has received a solid overall rating of 4.0 stars based on 14 reviews across various platforms.

Positive feedback highlights the company’s professionalism, product knowledge, responsiveness, and quality of installations. Customers have praised their efficient home measurement services and meticulous installation processes.

Examples of positive reviews include:
“Professional, responsive, and quality. You can’t go wrong here” – Michael Dellolio
“The installers were on time, professional, polite, friendly… absolutely flawless.” – Carmen Crosby
“Great service…good design ideas…good prices” – Neil Shapiro

Negative feedback points to issues with customer service and product knowledge, including complaints about poor installation and lack of response to issues.

Examples of negative reviews include:
“Unresponsive when it came to fixing complaints” – Jeff Orton
“They don’t accept responsibility and don’t reply to discuss issues.” – Nicholas Martino

Review Summary:
Positive Sentiments: High-quality installations, responsive service, knowledgeable staff, convenient measurements, and great product choices.
Negative Sentiments: Poor installation quality, inadequate customer service, lack of product knowledge, and unresolved complaints.

Additional Ratings:
BirdEye: 4.0 stars based on 14 reviews, reflecting a balanced perspective on customer experiences, with both strong praises and notable complaints.
Total Lead Smart Rating: 7.2/10. This rating is based on consistently positive service experiences noted by many customers but tempered by complaints regarding installation issues and customer responsiveness.

Conclusion:
Morgan Carpet & Flooring is a reputable choice for flooring services in Shelton, CT, celebrated for its professional staff and quality work. However, potential customers should be cautious and consider the mixed reviews, particularly the negative feedback regarding installation and customer service issues before making a decision.

Member Since August 2024

Listing Id 333691

Contact Info

843 River Rd, Shelton, CT 06484
(203) 929-3400
Lead Smart Rating :
7.2/10.0

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843 River Rd, Shelton, CT 06484

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Reviews

JBG

a month ago

We love Morgan Carpet & Flooring. This is our second experience of having vinyl installed with them and we could not be happier. The in home visit for measuring and viewing samples was convenient and easily scheduled; and, Erik was communicative and open during the entire process of selecting a product and discussing installation options. The installer was outstanding – professional, efficient, and very conscientious. I would not hesitate to use Morgan for any flooring needs.

Michael Dellolio

a month ago

Ask for Erik! I’ve been using Morgan Carpet for all of my flooring needs for years and they always deliver. Professional, responsive, and quality. You can’t go wrong here

Carmen Crosby

10 months ago

My experience with Morgan Carpet and Flooring was flawless, beginning with Eric’s visit to bring samples and measure the rooms, to the installation itself which if I may repeat myself was flawless. The installers were on time, professional, polite, friendly, careful of property, and did a marvelous job. They cleaned up so amazingly that the only evidence of them being here was my beautiful carpets. I recommend them without hesitation.

Neil Shapiro

a year ago

Great service..lots of choices..good design ideas..good prices

Adam Williams

3 years ago

I had a wide range of things done in my home from Morgan Carpet & Flooring. From custom runner on the stairs, hallway, area rugs to tile for a bathroom remodel. Each time the measurers and installers came in they showed professionalism and got the job done. As for the showroom ..The guys in the office are great ..They are knowledgable and were able to point me in the right direction in order to find what i was looking for. Highly recommend Morgan Carpet

B Preston

3 years ago

Great experience each time we have used Morgan Carpet (area rugs, stair runners, and bathroom tile). We’ll be going back to Morgan Carpet as we continue to update our home and definitely recommend to anyone looking for flooring for their home.

Nicholas Martino

3 years ago

Not recommended. They don’t accept responsibility and don’t reply to discuss issues. Thought ordering local via small store would be better than on-line or a big box store but in the end my experience was much worse because they lacked in-depth product knowledge which I expected for the higher prices. But additional charges for shipping, restocking and return shipping for what I consider their error was very expensive and so not worth it.

Jeff Orton

3 years ago

Hired to put in new carpet and floors. Carpet was installed well but flooring was installed I credibly poorly. Large areas of trim completely uneven. Holes left visible around doors. Trim flat up forgotten in several places. Unresponsive when it came to fixing complaints and when they did come out many problems remain.

P. OROUR4

3 years ago

Knowledgeable staff. Ken came out and measured carpet for my 2 family the next day. He selected a durable carpet that has lasted 8 years through 3 tenants. I will be using Morgan again.

Brian Flynn

5 years ago

great place