Mission Flooring Inc

Ragni Kumar

a year ago

Based on the Yelp reviews, we decided to give Mission Flooring a try and honestly, worst mistake ever. I’m doing multiple renovations to my house, including kitchen and interior painting but working with George (the owner) has been the worst experience working with a contractor. We decided to go with him since he guaranteed the start date and when he would be finished with the job. After the demo on the first day (Thursday), he was supposed to start with the flooring on the second day (Friday), but when we called him on what time he’s going to come on Friday morning, then he tells us that the shipment for the flooring hasn’t arrived yet, and that it’ll come on Monday. Then on Monday when we call him he tells us ‘oh the shipment still hasn’t arrived yet’ and it will come on Tuesday. By this point we’re getting a bit agitated because he keeps pushing it off and we have other contractors lined up to do other projects so on Tuesday when we call him he’s like oh yeah I can’t come today. I’m gonna have to start on Wednesday and confirmed he’ll be done by Friday. When we initially spoke to him about taking on this project he guaranteed he would be done by Wednesday or Thursday at the latest but it was Wednesday already and he had barely started. On Friday afternoon when we came to the house to check the progress, we saw it was barely halfway done. There was so much work left and George was like “oh can I come tomorrow (Saturday) but we already had our kitchen contractors coming on Saturday so that wasn’t gonna work so we asked him to come on Sunday. Then on Sunday, he comes late and it’s only him and there’s more than half of the house that’s left to do but he still insists that he can get it all done by Sunday night. When we confront him, that’s when he goes “yea we’ll need another day”! At this point we’re frustrated since we were expecting George to be done with the flooring by now since we had our painting contractors starting work on Monday and we couldn’t reschedule them due to their tight schedule. So we rescheduled George to come after the painting was completed, and even after that it took him two additional days to finish and by that point the work quality was severely lacking. George’s repeated lies about material availability and the completion of the project timeline was not only unacceptable but it is also clear that George does not value honesty or transparency while running his business, nor do they prioritize their customer’s needs and satisfaction. From all the contractors that I’ve worked with for getting my house renovated, this was by far the most stressful contractor experience and I would not recommend Mission Flooring to anyone looking for flooring services. Their lack of honesty and accountability is unprofessional and unacceptable. Save yourself the hassle and stress and go with a more reliable company.

Elisabeth Miranda

2 years ago

Lovely showroom & helpful personnel. Depending on what you need, could be a little expensive compared to other options.

Dean Brown

2 years ago

I had epoxy flooring installed at my veterinary hospital last April. I found some areas that had not adhered properly about 4 months later. I was very pleased that Tom came right back to see what the problem was, then scheduled a repair on a Saturday evening when my business was closed. He apologized twice and encouraged me to call at any time if I have problems in the future. They did an excellent job on the repair. I appreciated how Mission Flooring responded when I had a problem!

Cruel SNOOG

3 years ago

Very good customer service, knowledgeable staff and goid quality selection.