Old Floors inc

Michael Fairbanks

a year ago

This is a small business run by 2 brothers in San Jose. I got to meet them both when I went into the store because Pete and Roberto are both hands on in their business, however I’ve been working with Roberto. I’m redoing my house with LVT floors and after shopping around Roberto gave me a thicker tile / higher quality material and even beat the price of my cheapest set of material I was looking at. Seriously, he is a really cool dude. He’s willing to work with you to find exactly what you want, show you similar alternatives you might not have seen someplace else, and get it to you at a great price. They’re only using high quality materials in their store so none of the cheap imported Chinese stuff. The customer service is great. When they tell you they’re going to call you back they definitely make it a point to call you fast. These guys don’t waste time. If you’re looking for some high quality floors for your house or business don’t hesitate to give them a call or stop by the store! You won’t be disappointed!

Girish Bedekar

2 years ago

I bought my material from them. I had some left over(unopened boxes) and the store refused to take them back. In fact the store estimated the amount of material I would need and then refuses to take back the unopened boxes. Definitely not recommending this store

Michael Y.

2 years ago

Rob does not take responsibility for any flooring quality issue, and he took your money and care you nothing. We spent thousands of money close to 10k here, and encountered quality issue which floors we got are different than the sample. Rob will not give you any money back if you want to return. He will tell you no return as invoice said sales are final. Richard is nice sales guy who are good at lies. He will tell you that return with restocking fee but will never tell you sales are final. He will not help you with return.

Mima Goodarz

2 years ago

If there was a 0 star, I would’ve given it to this place. They are very dishonest people. They had sold our stuff that we had already paid for to someone else! They would not return our calls and the customer service was awful!!!

Charles Wang

2 years ago

They are all friendly until they get your money. Then the delivery time gets longer and longer, and they won’t work with you AT ALL if what you ordered is different from what you expected.

Angel Betancourt

3 years ago

Wow. After looking around with no luck I was visiting family in San Jose area and they mentioned Old Floors Inc. Sure enough el Señor Roberto started making calls and he got what we needed delivered to our place in Sacramento. Thank you for saving us time and money.

Max R

3 years ago

If you are searching for quality service , Highest quality materials and Best prices Available in Bay area , this is the place to go, I have searched most of the famous places in Bay Area and found Highest quality products and the best prices here at Old Floors, Robert is a true honest salesperson that helps you with providing many samples and consulting and at the end gives you an unbelievable deal, I did not search around after finding this place and purchased my Project’s hardwood (very high quality) with an unbelievable price here , talk to Robert at Old Floor and he can make you and unbelievable deal…

Lilia Satvat

3 years ago

Nothing is more overwhelming than trying to pick a floor in a store full of choices. I walked into Old Floors thinking it’ll be another frustrating visit where I end up getting decision paralysis. Robert helped narrow down my choices by asking me what color scheme, plank size, and wood type I like best. He was patient and answered all my questions. That helped me walk out with four different samples to choose from. When I finally made up my mind and knew what I wanted Robert offered a price that seemed competitive and fair. Overall I had a great experience and I highly recommend Old Floors.

Dvir Volk

3 years ago

Everything went great until a couple of days after I ordered the floor, I also asked for a few matching reducers. It took them over a month to get them. So on one hand they were very professional and nice, but the reducers thing was a bummer. Also, keep in mind they do NOT deliver the floors, that cost me a couple hundred dollars extra to pay someone to do it.

Don Parish

3 years ago

great selection and service