Floor Depot

Overview:
Floor Depot is a flooring store located in San Antonio, TX, specializing in providing high-quality flooring solutions, including carpet and various flooring materials. The company has garnered a mix of positive and negative feedback from customers based on their experiences with the installation and customer service.

Services Provided:
– Carpet installation
– Flooring sales
– Customer service
– Competitive pricing

Timings:
Monday to Saturday: 9 AM to 5 PM
Closed on Sundays.

Contact Information:
Phone: (210) 734-4300
Website: http://www.floordepotsa.com

Customer Reviews and Sentiment:
Floor Depot has received varied feedback across different platforms:

Google Reviews: 3.9 stars based on 68 reviews.

Positive sentiments focus on the quality of the products and competitive pricing, with reviews highlighting exceptional service and professionalism.

Examples of positive reviews include:
“They were reasonably priced with premium quality carpet and exceptional service. I highly recommend them.” – Bruce Thomas
“Good prices and friendly staff.” – Jason Brown
“If you need new flooring I highly recommend going to Floor Depot and asking for Mr. John Altenbaumer.” – Anirbas Nomil

Negative testimonials express frustrations with customer service and installation issues.

Examples of negative reviews include:
“Months went by until the owner came to look at the job and make things right… they stopped responding to my phone calls.” – Katherine Johnston
“Customers should come first… He was rude.” – veronica gomez
“His response was basically to try again next week.” – Quincy M

Review Summary:
Positive Sentiments: High-quality products, competitive pricing, professionalism, and friendly staff.
Negative Sentiments: Poor customer service, communication issues, and installation-related complaints.

Additional Ratings:
BirdEye: 3.9 stars based on 68 reviews.
Total Lead Smart Rating: 6.2/10. This rating reflects a balance of positive product experiences contrasted with consistent customer service complaints and installation challenges.

Conclusion:
Floor Depot in San Antonio, TX, presents itself as a competitive choice for flooring solutions, praised for quality and pricing. However, customers should be mindful of the reported service inconsistencies and installation challenges before engaging with the business.