ABC Tile in Sacramento, California 95820

ABC Tile

4027 Franklin Blvd B, Sacramento, CA 95820

4.3 (125 reviews)

Overview:
ABC Tile is a flooring store located in Sacramento, California, specializing in a wide range of flooring materials and tiles. The store is known for its extensive selection and competitive pricing.

Services Provided:
– Tile and flooring sales
– Customer assistance and suggestions
– Delivery and pick-up arrangements

Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (916) 266-2053
Website: www.abctile.net

Customer Reviews and Sentiment:
ABC Tile has received a mixture of positive and negative feedback across various platforms:

Google Reviews: 4.3 stars based on 125 reviews.

Positive sentiments emphasize the helpfulness of employees, particularly Pablo, quality customer service, and a diverse selection of tiles:
“Employees at ABC Tile won my heart… they also walked my elderly mother… made sure she made it safely to the car!” – Andy Atkinson
“Pablo is always very helpful and friendly… great customer service.” – Isabel Castro

Conversely, some reviews note issues with service reliability and insufficient staffing:
“This store has bad service. The shopkeeper has a bad attitude.” – jack devid
“I had to come in the store the same day because nobody responded to my phone calls…” – Kyle Vo

Review Summary:
Positive Sentiments: Helpful staff, wide selection of tiles, excellent customer service, supportive during challenges.
Negative Sentiments: Short staffing leading to delays, inconsistent communication, and experiences of unhelpfulness.

Additional Ratings:
BirdEye: 4.3 stars based on 125 reviews, showing a balanced view with both praises and complaints.
Total Lead Smart Rating: 7.5/10 based on overall customer satisfaction regarding quality, helpfulness, and the mixed experiences noted in various reviews.

Conclusion:
ABC Tile stands out for its extensive tile selection and the exceptional service provided by staff members like Pablo. While the store has a strong positive reputation, potential customers should remain cautious about reports of staffing shortages and service delays before making a visit.

Member Since August 2024

Listing Id 331229

Contact Info

4027 Franklin Blvd B, Sacramento, CA 95820
(916) 266-2053
Lead Smart Rating :
7.5/10.0

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4027 Franklin Blvd B, Sacramento, CA 95820

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Reviews

George Saudi

4 months ago

Lots of tile to choose from. Service is iffy. Not many employees.

Andy Atkinson

2 years ago

The employees at ABC Tile won my heart and business by going above and beyond just tile and in depth suggestions, but they also walked my elderly mother (who is VERY unsteady and recently broke her back), and made sure she made it safely to the car!

Isabel Castro

2 years ago

Pablo criollo is always very helpful and friendly great customer service and allways with a positive attitude. Great Selections of materials and prices.

jack devid

2 years ago

this store so bad tile sell to high This store has bad service. The shopkeeper has a bad attitude

Abinesh Prasad

2 years ago

Pablo is an awesome guy and very helpful. Bought flooring from ABC tile for all my renovations.

D R

2 years ago

Pablo is very helpful and good prices.They have everything for flooring. They even had the 16fr 5 1/4in baseboard and Cherry quarter round.

Kyle Vo

2 years ago

UPDATE: I had to come in the store the same day because nobody responded to my phone calls, and Pablo helped me call the other locations & have them available for me to pick up the next day. This place is not reliable. I ordered & prepaid for some items. They told me the items would be available for pick up following Monday. I called Monday & they said they are not available until afternoon following day. My work is delayed because of their false promise

Douglas Howe

2 years ago

Lots and lots of really great tiles to choose from. The only down side was they are really short staffed. So it took to long. So if any of you need a job.

Vadim Nikitchuk

2 years ago

They gave me 1 box of completely different color , have to go back to exchange.

Elle Davita

2 years ago

Was really excited to work with this local tile company, but when we got to the store, we waited for over 45 minutes while the only employee operating the show room took their time getting sodas for other customers and helping contractors who showed up after us. There were only 5 customers there the whole time, when we approached him again after 45 min, he started the sentence with, I’m busy, so we chose to take our business elsewhere.