Phillips Flooring Center in Rincon, Georgia 31326

Phillips Flooring Center

109 Commercial Dr, Rincon, GA 31326

4.2 (20 reviews)

Overview:
Phillips Flooring Center is a carpet store located in Rincon, GA. It specializes in providing a variety of flooring solutions, including carpet installation and custom flooring services, with a strong emphasis on customer service and quality workmanship.

Services Provided:
– Carpet installation
– Hardwood flooring installation
– Custom shower installations
– Design consultations

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (912) 826-6872

Customer Reviews and Sentiment:
Phillips Flooring Center has an overall rating of 4.2 stars based on 20 reviews across various platforms.

Positive feedback highlights the company’s excellent customer service, professionalism of the installers, and high-quality flooring products. Customers have appreciated the personal touch and care provided by the staff.

Examples of positive reviews include:
“Customer service is excellent! Installers were polite and professional! The new flooring is perfect!” – Rachel Lamb
“Shane (the owner) is a man of character… Our floors look amazing. Zero complaints.” – J M

Negative sentiments primarily relate to additional charges that some customers felt were unjustified, despite initial agreements.

Examples of negative reviews include:
“I was charged an extra $150… it’s the principle that I had to pay extra for a 1 hr job.” – Bryan Ansley

Review Summary:
Positive Sentiments: Excellent customer service, professional installers, high-quality workmanship, and personalized service.
Negative Sentiments: Issues with additional charges and transparency regarding services.

Additional Ratings:
BirdEye: 4.2 stars based on 20 reviews, indicating a strong customer base with general satisfaction but some issues noticed in communication.
Total Lead Smart Rating: 7.8/10. This rating reflects the positive sentiments regarding service quality and professionalism balanced against some concerns over additional policy misunderstandings.

Conclusion:
Phillips Flooring Center stands out as a reputable choice for flooring services in Rincon, GA, particularly praised for its customer service and quality installations. However, potential customers should consider the mixed reviews regarding additional charges before making a commitment.

Member Since August 2024

Listing Id 330323

Contact Info

109 Commercial Dr, Rincon, GA 31326
(912) 826-6872
Lead Smart Rating :
7.8/10.0

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Listing location

109 Commercial Dr, Rincon, GA 31326

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Reviews

Bryan Ansley

a month ago

Bought 160 yds of carpet from Phillips last year and asked that they seam the new bedroom carpet to the old carpet in the hallway temporarily knowing that the old carpet would be replaced this year with hardwood (budget didn’t allow for both). After the hardwood was recently installed, I called them back to terminate the bedroom carpet edge against the hardwood and I was charged an extra $150 even after I clearly discussed my plans with them last year and they said it would be covered. Although $150 isn’t much, it’s the principle that I had to pay extra for a 1 hr job that was paid for last year.

J M

3 months ago

Shane (the owner) is a man of character. We had an issue with our floor but Shane said he would fix it and he did. Our floors look amazing. Zero complaints.

Rachel Lamb

7 months ago

Customer service is excellent! Installers were polite and professional! The new flooring is perfect! Very appreciative of a local company that provides personal and professional service!

Gail Philips

a year ago

Aleay very helpful.

D M

a year ago

Decided it was time to cover my flooring in my kitchen and kitchenette. Visited Phillips Flooring in Rincon. Worked with Trevor to pick out an “easy to care for” product since I’m not a domestic goddess. Trevor measured and ordered the flooring. It arrived early, so installation was this week. Bill and his son Zack worked on the installation. All around a great experience! I hate change of any kind, but from the initial selection to the finished installation, Trevor, Bill and Zack made the experience a pleasant one. I would highly recommend them for all your flooring needs.

Summer Murphy

a year ago

Phillips flooring came to my house to do a custom shower and some wood flooring, and wow did they do an excellent job! Mr. Phillips and his crew were very nice and professional, as well as worked pretty late some days to ensure we were done in time for family we had coming into town. 5 stars excellent company to work with would definitely go thru them again for more work!

Brian Powalski

3 years ago

CUI-DOD-DCSA Review. Asap

Pam Franklin

3 years ago

Absolutely the best place for flooring, carpet, tile, etc. Excellent customer service and design tips.

John Lanier

3 years ago

It’s always good when you get a good deal

Gloria West

3 years ago

Great people to work with and very accommodating. The installers were very professional and did a great job.