Hardwood Floor Country

Overview:
Hardwood Floor Country is a flooring store located in Richmond, KY, specializing in a wide range of flooring products and services. The business aims to provide quality solutions for customers looking to enhance their homes with new flooring.

Services Provided:
– Flooring installation
– Sale of various flooring products
– Customer consultation

Timings:
Monday to Saturday: 9 AM to 5 PM

Contact Information:
Phone: (859) 624-9050
Website: https://hardwoodfloorcountry.biz/

Customer Reviews and Sentiment:
Google Reviews: 4.6 stars based on 9 reviews.

Positive feedback often highlights the store’s friendly staff, helpful service, and extensive selection of flooring options.

Examples of positive reviews include:
“David is awesome to deal with. Truly care about the customer.” – Alan Perkins
“Nice people. My daughter was choosing items for her home. Very helpful.” – Vickie Hacker
“Great experience…Jerry was a joy to work with.” – donna Saylor

However, there are some negative sentiments regarding the quality of installation services:
“Terrible experience. Unprofessional installers who completely botched the job up and no help or follow through from the owners.” – David Robillard

Review Summary:
Positive Sentiments: Friendly staff, large selection, helpful customer service, quality products.
Negative Sentiments: Unprofessional installation services and lack of follow-through from management.

Additional Ratings:
BirdEye: 4.6 stars based on 9 reviews, reflecting consistency in customer satisfaction with minor concerns regarding the installation process.
Total Lead Smart Rating: 7.5/10. This rating reflects strong customer satisfaction, particularly in service and product selection, but is slightly decreased by the negative feedback on installation quality and customer service follow-through.

Conclusion:
Hardwood Floor Country appears to be a dependable choice for flooring needs in Richmond, KY, with notable strengths in product selection and customer care. Potential customers should be mindful, however, of the mixed reviews regarding installation services before making a decision.