GCO Carpet Outlet in Reno, Nevada 89511

GCO Carpet Outlet

8095 S Virginia St, Reno, NV 89511

4.5 (55 reviews)

Overview:
GCO Carpet Outlet is a locally owned flooring store located in Reno, Nevada. The company specializes in providing a wide selection of carpets and flooring solutions, including installation services. With a strong emphasis on customer satisfaction, GCO Carpet Outlet has established itself as a go-to destination for homeowners looking to enhance their living spaces.

Services Provided:
– Carpet sales and installation
– Flooring options including LVP
– Personalized consultation for selecting flooring
– Carpet remnant sales

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (775) 853-4500
Website: www.gcoreno.com

Customer Reviews and Sentiment:
GCO Carpet Outlet has garnered positive feedback across various platforms:

Google Reviews: 4.5 stars based on 55 reviews.

Positive feedback highlights the professionalism, courteousness, and expertise of both the sales staff and the installation team. Customers have appreciated the wide selection of carpet options, quality of workmanship, and value for money.

Examples of positive reviews include:
“Starla is amazing. She helped us pick out the best carpet for our needs…” – Mrs. Duvall
“I was referred here, and the saleswoman helped me decide on the best color…” – Donna Edwards
“We used GCO for our carpet and LVP and are so happy with our new floors!” – Wendy McPhail

However, there is a negative sentiment noted in the reviews, particularly regarding the quality of work in some cases.

An example of a negative review:
“GCO did my floors and it was a terrible job. I do not recommend this company at all!” – Selvyn Price

Review Summary:
Positive Sentiments: Professionalism, quality of installation, wide selection, good customer service, personalized assistance.
Negative Sentiments: Inconsistent quality of work reported by some customers; specific complaints about installation.

Additional Ratings:
BirdEye: 4.5 stars based on 55 reviews, reflecting overall customer satisfaction with some concerns about service quality.
Total Lead Smart Rating: 8.0/10. This rating reflects a strong positive sentiment from most customers, balanced by some negative experiences related to installation quality.

Conclusion:
GCO Carpet Outlet appears to be a reliable choice for flooring services in Reno, NV, known for its wide selection and professional service. While the majority of customers report positive experiences, potential buyers should be aware of a few negative reviews regarding installation issues.

Member Since August 2024

Listing Id 330005

Contact Info

8095 S Virginia St, Reno, NV 89511
(775) 853-4500
Lead Smart Rating :
8.0/10.0

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Reviews

Pam Gordon

2 weeks ago

I bought carpet from them a year ago for my new home and the entire process was seamless and professional. The installation was great, installer very courteous and professional, and the carpet is holding up very nicely. Highly recommend! Good value, as well.

Mrs. Duvall

2 months ago

Starla is amazing. She helped us pick out the best carpet for our needs and even gave us a discount. Benny, the installer, and his crew were fantastic. They carpeted out entire upstairs, our staircase and our living room in one day and did a beautiful job. If every business was run like this exceptional, locally owned business, the world would be a much better place.

Brian Peaden Jr

7 months ago

Friendly staff! Lots of selection

Donna Edwards

9 months ago

I was referred here bec I needed carpet for a bedroom and closet. There were many remnants to choose from at a reasonable price. The saleswoman helped me decide on the best color, sold me carpet pad and even scheduled the installer. Would buy here again.

Bret Lantz

9 months ago

We were able to get a decent price for both carpet and installation

Selvyn Price

9 months ago

GCO did my floors and it was a terrible job. I do not recommend this company at all!

R Lkohn

10 months ago

What a great experience! Carpet arrived early and Benjamin was able to install it early also! Very nice, efficient and they did an outstanding job!! Thank you Starla!’

Abhijeet Parihar

a year ago

Found the planks I needed.

david ponte

a year ago

GCO and the installer expeditiously corrected the issues I encountered. I would consider using them again.

Wendy McPhail

2 years ago

We used GCO for our carpet and LVP and are so happy with our new floors! Stacey is so helpful and knowledgeable and they have excellent installers as well. I have referred them to my clients and they have all been very happy with their floors. Highly recommend them!