Carpet & Vacuum Expo in Potomac, Maryland 20854

Carpet & Vacuum Expo

7715 Tuckerman Ln, Potomac, MD 20854

4.8 (19 reviews)

Overview:
Carpet & Vacuum Expo is a well-regarded carpet store located in Potomac, MD. The company specializes in providing a wide array of carpeting solutions, as well as vacuum products, and is known for its excellent customer service and competitive pricing.

Services Provided:
– Carpet sales and installation
– Custom carpet solutions
– Vacuum products (specifically Miele)
– Floor leveling services

Timings (Example: Monday to Saturday 9 AM to 5 PM):
Monday to Saturday: 9 AM to 6 PM
Closed on Sundays.

Contact Information:
Phone: (301) 299-2900
Website: [www.carpetandvac.com](https://carpetandvac.com/)

Customer Reviews and Sentiment:
Carpet & Vacuum Expo has received positive reviews across various platforms:

Google Reviews: 4.8 stars based on 19 reviews.

Positive feedback highlights the company’s professionalism, excellent service, and competitive pricing. Customers appreciate the quality of workmanship and the responsiveness of the staff.

Examples of positive reviews include:
“Steve and his team were wonderful to work with for our new carpet. They were very accommodating, professional, and easy to work with!” – Caitlin Weis
“Excellent job and workmanship. We replaced the carpet in our basement. Very good quality and best price.” – Julie McConnell
“We are thrilled with our new custom carpet! The entire process was quick, easy, and convenient.” – Cindy Burroughs

A complaint highlighted an instance of perceived racial bias in customer treatment, leading to dissatisfaction and a lost customer.

Review Summary:
Positive Sentiments: Great customer service, professionalism, competitive prices, high-quality installations, and a broad inventory.
Negative Sentiments: Concerns about customer service treatment perceived as biased.

Additional Ratings:
BirdEye: 4.8 stars based on 19 reviews, reflecting a trend of high customer satisfaction.
Total Lead Smart Rating: 8.7/10. This rating is based on the overall customer satisfaction, quality of services, and one negative feedback regarding customer treatment, which slightly affects the overall score.

Conclusion:
Carpet & Vacuum Expo appears to be an excellent choice for carpeting and vacuum needs in Potomac, MD, with a strong reputation for quality and customer service. However, potential customers should be aware of past customer complaints related to service treatment, which may influence their experience.

Member Since August 2024

Listing Id 328955

Contact Info

7715 Tuckerman Ln, Potomac, MD 20854
(301) 299-2900
Lead Smart Rating :
8.7/10.0

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7715 Tuckerman Ln, Potomac, MD 20854

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Reviews

Caitlin Weis

5 months ago

Steve and his team were wonderful to work with for our new carpet. They were very accommodating, professional, and easy to work with! Highly recommend.

Lynn Weiss

6 months ago

Steve is wonderful with great service, inventory and prices.

Scott Buchan

a year ago

This is the best place for your Miele vacuum needs!

Julie McConnell

a year ago

Excellent job and workmanship. We replaced the carpet in our basement. Very good quality and best price.

Adam Field

a year ago

Everything about my experience with Steve and his crew was extremely positive from my initial visit in early November to the installation of new carpeting 10 days ago. Steve’s quote was the least expensive out of the 7 Rockville area carpeting stores I visited. Combine that with his excellent communication and the expert installation by his crew and you have the perfect store to go to for your carpeting needs!

Cindy Burroughs

a year ago

We are thrilled with our new custom carpet! Steve and his team made the entire process quick, easy, and convenient. Thank you so much!!

Linda Berger

a year ago

Our family room had a very uneven floor due to a previous renovation. It wasn’t too noticeable with carpet but, after 20 years, we decided to put in a hard surface with vinyl plank. This issue was challenging, but Steve’s crew did an amazing job. The result is beautiful and there is no more bump in the middle of the room. From the initial customer service person, to the crew that leveled our floor, to the installation and clean up -everything was great. We highly recommend Carpet and Vacuum Expo in Potomac, MD.

Evan

a year ago

Kind courteous and professional. Also, great memory!

Adam Eskow

2 years ago

Just had another seamless experience from Carpet and Vacuum Expo. Steve and his crew are so friendly and professional. Cannot say enough good things about them honestly.

Laudan Moghadam

2 years ago

My husband and I (a non-white couple) went to this store to buy carpet for our basement. As soon as we walked in, one of the two salesmen started showing us their cheapest products while he repeatedly emphasized “these are our only affordable carpets”, without even asking us about our budget. We walked around and browsed other samples. When I asked for the price of a higher quality carpet, the other guy said “I can check but that one is VERY expensive!.” I insisted on getting the price (we really liked this one and were ready to buy), while he was checking the price, the other man brought back a sample of the significantly cheaper product and said “are you sure you don’t want to look at this one again? This is very nice and it’s much cheaper!.” When I directly asked why the two of them insisted on selling their cheaper products they responded “we want to offer something that would fit your needs!!” Not sure how they assessed our “needs”. I don’t know if they assumed we couldn’t afford the product we wanted because of our skin color or the fact that we dressed very casually (we don’t typically dress up to go to a flooring store!). Nevertheless, they lost a customer for good!