Brothers Flooring & Design in Post Falls, Idaho 83854

Brothers Flooring & Design

4057 W Riverbend Ave, Post Falls, ID 83854

4.6 (50 reviews)

Overview:
Brothers Flooring & Design is a flooring store located in Post Falls, Idaho. They specialize in providing a wide range of flooring solutions, including laminate, hardwood, and luxury vinyl plank (LVP) flooring, offering a strong commitment to customer service and satisfaction.

Services Provided:
– Flooring installation
– Laminate flooring
– Hardwood flooring
– Luxury vinyl plank (LVP) flooring
– Consultation and design assistance

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (208) 981-0068
Website: https://www.brothersflooringnw.com/

Customer Reviews and Sentiment:

Brothers Flooring & Design has received positive feedback with an overall rating of 4.6 stars based on 50 reviews.

Positive feedback emphasizes the company’s exceptional customer service, knowledgeable staff, attention to detail, and quality of installation work.

Examples of positive reviews include:
“We were pleasantly surprised! Every appointment kept on time, absolute attention to detail.” – Devonne Flinn
“Our installer, Juan, did such a professional installation. He was a perfectionist.” – Amy Isaacson
“Adara was exceptional… very courteous.” – Vicki Hemphill

However, there is a notable negative review highlighting issues with obtaining accurate bids, which led to customer dissatisfaction.

Example of negative review:
“Couldn’t get their bid right for over 3 weeks. Worst experience ever.” – Kelly Davis

Review Summary:
Positive Sentiments: Exceptional customer service, knowledgeable staff, professionalism, quality installation, attention to detail.
Negative Sentiments: Delays and inaccuracies in bid processing.

Additional Ratings:
Google Reviews: 4.6 stars based on 50 reviews.

Total Lead Smart Rating: 8.1/10
This rating reflects high customer satisfaction and strong positive sentiments, although it is slightly tempered by the reported issues related to bid accuracy.

Conclusion:
Brothers Flooring & Design is a reputable choice for flooring services in Post Falls, ID, particularly praised for their customer service and quality workmanship. Prospective customers should be aware of the mixed experiences regarding the bidding process but overall can expect a positive service experience.

Member Since August 2024

Listing Id 328954

Contact Info

4057 W Riverbend Ave, Post Falls, ID 83854
(208) 981-0068
Lead Smart Rating :
8.1/10.0

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4057 W Riverbend Ave, Post Falls, ID 83854

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Reviews

Devonne Flinn

2 weeks ago

We were concerned that our smaller job might not get the attention we desired. From start to finish we were pleasantly surprised! Every appointment kept and on time, absolute attention to detail during estimate, possible pitfalls outlined, timeframe met our needs, installer, McKabe, was a breath of fresh air and did a wonderful job. Adara’s communication throughout the process was invaluable. Job was completed on time and as estimated. We are thrilled with results! Would definitely recommend to family and friends! Well done!

Amy Isaacson

a month ago

We recently had new laminate flooring put in, and we are thrilled with the results. Adara took such good care of us from the start. She was knowledgeable and checked in with us along the way, answering all the questions we asked. Costs were all upfront so there were no surprises. Our installer, Juan, did such a professional installation. He worked hard, and was a perfectionist. Our floors look so good, we couldn’t be happier. I’ve already recommend Brothers Flooring to friends, and I will continue to do so.

Mark Huffman

2 months ago

The folks at Brothers Flooring and especially Makayla were so very helpful I personally will use them again on my next Flooring project thank you again

Vicki Hemphill

2 months ago

We had great dealings with Brothers Flooring. We bought flooring for our new home and they helped with making a decision and the price was great. Our sales person was Adara Hollon and she was exceptional with helping us decide and very courteous. We would recommend Adara and Brothers Flooring to everybody.

Janice Neumiller

2 months ago

We loved Brothers Flooring the service was so friendly and helpful Adara was good and patient with us to help us make the right choices the installers were on time clean and friendly also. Go and check them out today

Baobao Yang

2 months ago

Excellent service and quality work. Adorable Hollon communicates effectively and delivered fast service in timely manner with professionalism.

Janis Chastek

2 months ago

This is the most awesome business for flooring from the start Makayla was the most attentive n pleasant to work with then we also were so impressed with the installer he did a excellent precise install and r estatic with the results Thank you Andy,Makayla, Melissa n especially victor (installer) look forward to working with Brothers flooring again Tom n Janis Chastek

Linda Wines

6 months ago

My husband and I cannot express, from start to finish, how well we have been treated by Brother’s Flooring &Design. Our Shaw LVP flooring is absolutely stunning! Dan is a perfectionist, to say the least. His attention to detail is impeccable. Dan’s eye for detail, and his meticulous method are unmatched. Dan is part of this home, our hearts, and our family! If you are looking for the best, look no further. You will not be disappointed. Jim and Linda Wines Post Falls, Idaho

Kelly Davis

a year ago

Couldn’t get their bid right for over 3 weeks. Worst experience ever. We REALLY wanted to support a family run local business. The girl we worked with was very nice, but they kept messing up our bid. It makes me sad we couldn’t go with this company. We waited 3 weeks for her to get it correct, and it just didn’t work. I hope things get figured out for them in the future.

Susan Dorcheus

a year ago

Courtney was very knowledgeable and helped in my decision making.