Interstate Flooring Co

Diedra Case

5 months ago

Bill from Interstate Flooring visited my property to inform options involving reuse of existing plank flooring (that I already owned), and the installation of a small section of new flooring (about 80 sf). I will start by saying that Bill was a day late. He did not show up at the original appointment. He was pleasant, though, when I called and arranged a time for him to come the next day. When he showed up that next day, Bill immediately seemed possessed by wicked chip on his shoulder. It was difficult to get him to listen to me, and he had a very hurried manner about him as I showed him the area where I wanted to use the plank flooring and the area where I wanted other flooring. He then simmered down and listened and it seemed like it would be fine to do what I was requesting. He then shared that the cost would be well over $2000 (note, other quotes I received had been $800-$1200). When I told him that his quote was far higher than those I received from a couple of other similarly sized flooring companies he just would not accept it. I had to remind him that I already had 80% of the material in posession. His reaction to why his price was so high was that his company “pays their employees EXTREMREEEEEEMLY WELL”. (He put an excessive amount of emphasis on the word ‘extremely’ and even shook his head around while saying it! I wish I was recording the scene so I could post it on the Internet.) I could not believe the behavior of this man. I was gobsmacked. So, because he seemed hopped up on too much caffeine and absolutely unwilling to recognize the absurdity of his behavior and the price he quoted, I needed to just cut to the chase and so I asked him if my job was too small for his company. It’s a legitimate question, because many companies in Portland are busy right now with multi-story condo buildings, making small residential jobs like mine not worth their time unless they inflate their prices. His response was that my job was not too small, and then he repeated that his employees were paid “extremely well.” Then I said “I can show you the quotes from the other companies I received”. He refused my offer and instead left the room and said (with attitude) “well, I can’t win them all”. This guy was weird, unfriendly, did not listen, and should absolutely not be a customer-facing employee for any company.

caleb roach

a year ago

This place is a joke. Very Disorganized. They orders the wrong product 3 different times. And at the end refused to honor the price we were quoted in the beginning.

Debby Southworth

2 years ago

Great service, selection and prices. Orders came in a timely manner which was extraordinary given the COVID related delays in most businesses. Very happy with the tile and flooring!

David Schleiger

3 years ago

Always nice. Great selection of flooring and tiles.

Nathan Keith

4 years ago

Had a kitchen flood. IF installed a new floor but the installers failed to install all the thresholds and refused to install under counter kick panels. Would not return and correct the issues. Time marches on and have another water problem. Ordered replacement tiles, the wrong ones were sent, then was told the correct ones were no longer available. Had to order a whole new floor, came from HD for half the price. IF has cost me both time and money. Don’t see myself returning.

Kidus Yared

4 years ago

Never give your credit card pay by check. We were double charged and my credit score was down by 100 points for overcharging and not being credited back on time. I had to postpone all my financial related dealings due to this error. The contractors work was good however. It’s also hard to get ahold of anyone via phone or email. They will respond but takes days. Don’t expect any comprehensive review or QA of the work done by the contractors I.e. you are the QA even if you don’t know anything about flooring. Otherwise you are in good hands the owner has years of experience dealing with flooring work where as most places they can’t even source what you are looking for. They also have excellent volume of display samples.

Cameo Whitney-Starbuck

4 years ago

Great flooring options and Debbie was amazingly helpful!

Bruce Reiter

4 years ago

A great selection of real wood and great vinyl flooring with great people to help you order.

Dmitria Sokolow

5 years ago

Really like that the owner is a woman. Very friendly customer service and they went out of their way for me to stay open when they were closing.

King

5 years ago

Nice stuff