Overview:
Express Flooring is a flooring store located in Phoenix, AZ. They specialize in a variety of flooring solutions, including carpet installation and other flooring materials. With a strong emphasis on professional installation and customer service, the company has garnered a considerable reputation in the local area.
Services Provided:
– Carpet Installation
– Flooring Sales and Installation
– Customer Consultation and Support
Timings:
Monday to Saturday 9 AM to 5 PM
Contact Information:
Phone: (480) 420-7713
Website: https://www.expressflooring.com/service-areas/phoenix-az-flooring/?utm_source=google&utm_medium=organic&utm_campaign=GBP_Phoenix
Customer Reviews and Sentiment:
Express Flooring has received a mix of positive and negative reviews across various platforms:
Google Reviews: 4.4 stars based on 2078 reviews.
Positive feedback highlights the company’s prompt and professional installation, courteous service, and the quality of the flooring work. Customers appreciate the cleanup efforts and the effectiveness of the installation teams.
Examples of positive reviews include:
“Installation was done in a timely and professional manner including all cleanup.” – Louis Nicolosi
“The floor looks beautiful; the installers did an awesome job and were very polite.” – Evelyn Dimond
“We had a great experience from start to finish.” – Tara Vaughn
However, complaints primarily focus on unethical business practices, poor customer service, and discrepancies in product quality.
Negative sentiments are captured in reviews such as:
“This company is notorious for unethical business practices.” – Ryan Glynn
“If you need carpet do not use Express Flooring! They aren’t cheap, they lack variety and their customer service is awful.” – Pam Collins
Review Summary:
Positive Sentiments: Professional and timely installation, quality workmanship, courteous installers, good communication.
Negative Sentiments: Unethical pricing practices, poor customer service, mismatched carpets and unresolved issues.
Additional Ratings:
BirdEye: 4.4 stars based on 2078 reviews, indicating a similar trend of satisfaction mixed with significant complaints.
Total Lead Smart Rating: 7.2/10, reflecting overall customer satisfaction but acknowledging the serious complaints regarding business practices.
Conclusion:
Express Flooring seems to offer a comprehensive flooring solution in Phoenix, AZ, recognized for quality installation and professional staff. However, potential customers should be cautious due to the serious complaints regarding unethical practices and customer service, as highlighted by several reviews.
Member Since August 2024
Listing Id 327774