Capitol Carpet & Tile and Window Fashions PBG in Palm Beach Gardens, Florida 33410

Capitol Carpet & Tile and Window Fashions PBG

2450 PGA Boulevard, Palm Beach Gardens, FL 33410

4.5 (89 reviews)

Overview:
Capitol Carpet & Tile and Window Fashions PBG is a flooring store located in Palm Beach Gardens, FL. The company specializes in providing high-quality flooring and window treatment solutions, focusing on exceptional customer service and expert installation.

Services Provided:
– Carpet sales and installation
– Tile sales and installation
– Window treatments
– Custom blinds and shades
– Customer consultation and support

Timings:
Monday to Saturday: 9 AM to 5 PM

Contact Information:
Phone: (561) 625-1700
Website: www.capitolcarpetandtile.com

Customer Reviews and Sentiment:
Capitol Carpet & Tile and Window Fashions PBG has received positive reviews across various platforms:

Google Reviews: 4.5 stars based on 89 reviews.

Positive feedback emphasizes the professionalism of the staff, quality of installations, and helpful customer service. Customers have praised specific staff members, particularly Duane, for their assistance throughout the purchasing and installation processes.

Examples of positive reviews include:
“Staff excellent. Installation excellent. Very easy to deal with.” – Kenneth Marx
“From the show room to the install we had nothing but polite and knowledgeable store staff.” – Thomas Sadel
“We had a great experience… The installer was excellent and our blinds fit perfectly.” – Lynn Snyder

The negative review indicated a serious customer dissatisfaction regarding miscommunication about installation practices and the reliance on subcontractors, leading to perceived inadequacies in service.

Review Summary:
Positive Sentiments: Professional and courteous staff, excellent installation services, seamless purchasing experience, timely delivery.
Negative Sentiments: Lack of clear communication regarding installation logistics and subcontractors.

Additional Ratings:
BirdEye: 4.5 stars based on 89 reviews, reflecting consistent positive sentiment towards their products and services.
Total Lead Smart Rating: 8.0
This rating is based on overall customer satisfaction, the high volume of reviews, and notable strengths in service quality, tempered by the significant complaint regarding communication.

Conclusion:
Capitol Carpet & Tile and Window Fashions PBG is a highly regarded option for flooring and window treatments in Palm Beach Gardens, FL. Customers highlight the professionalism and quality of service, especially noting the helpfulness of staff like Duane. However, potential customers should be aware of the concerns raised about communication and contracting practices before making a decision.

Member Since August 2024

Listing Id 326683

Contact Info

2450 PGA Boulevard, Palm Beach Gardens, FL 33410
(561) 625-1700
Lead Smart Rating :
8.0/10.0

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2450 PGA Boulevard, Palm Beach Gardens, FL 33410

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Reviews

Kenneth Marx

16 hours ago

Staff excellent. Installation excellent. Very easy to deal with.

Michelle Bass

a month ago

Duane & the installer were wonderful

Lissa Auger

a month ago

I had a wonderful experience with Duane. From the day i ordered until my window treatment was installed, even if i had to delay my installation, they were very patient. I recommend Capitol Carpet & Tile and window!!

Karen Wilson

2 months ago

We are extremely happy with the carpet we purchased at Capitol Carpet on PGA Blvd. From our sales rep Robert, to the installers Jason and crew, it was a seamless experience. All were professional and friendly. Our home was left clean and orderly after the carpet was installed.

hadley Doubleday

2 months ago

Terrible company. Would not recommend. I paid top dollar for a tile project for my house and was lied to the entire time. The sales person said they have their own company that only works for them for the installation and when they came to the house it was all subs they hired that work other jobs. We also asked and included the baseboards to have everything included and make our lives easier and company came to install the baseboards and would not paint them before and advise we need to hire a painting company. If we knew this before we would have had the baseboards painted before. The lack of communication was shocking as customer who paid top dollar for a floor project. I would not use them and recommend hiring a tile company that does the work direct. 0/10.

Sheila Sarnasi

3 months ago

Capitol Carpet & Tile and Window Fashions in PBG is a great place to get window treatments! Ordering and timing of delivery and installation was awesome! Make sure you ask for Duane!

Lynn Snyder

3 months ago

We had a great experience with Capitol Carpet and Tile. Our salesperson was Duane and he was so nice from the moment we walked through the door. We ordered Hunter Douglas window treatments and they are just stunning. Duane had a quote for us very quickly and all the ordering was completed online which made it very convenient. They sent a person out to do final measurements who was very nice as well. We had our blinds pretty quickly. The installer was excellent and our blinds fit perfectly. It was nice to receive a follow up call from Duane checking in to assure everything was to our liking. We would definitely recommend Capitol Carpet and Tile.

Chip Stein

3 months ago

From Duange to the installer all great and great to do business with

Roger O'Brien

3 months ago

Expert, courteous installation. Excellent price.

Thomas Sadel

4 months ago

From the show room to the install we had nothing but polite and knowledgeable store staff to help us find the right carpet for our needs. I highly recommend Capitol Carpet and Tile.