Overview:
Stouts Carpet & Flooring is a reputable flooring store located in Oxford, Mississippi. The company specializes in providing a wide range of flooring products and services, catering to both residential and commercial needs.
Services Provided:
– Flooring installation
– Carpet and tile selection
– Hardwood flooring
– Customer consultations
– Estimates for flooring projects
Timings:
Monday to Friday: 9 AM to 5 PM
Saturday: 10 AM to 2 PM
Closed on Sunday.
Contact Information:
Phone: (662) 234-5227
Website: http://www.stoutsflooring.com/
Customer Reviews and Sentiment:
Stouts Carpet & Flooring has garnered positive feedback from many customers, maintaining a rating of 4.6 stars based on 47 reviews across various platforms.
Examples of positive reviews include:
“Blake… went above and beyond in every way to help us.” – Cathy Kalish
“Great place… Southern hospitality at it’s finest.” – Stephen Planty
“Stouts has the best customer service and quality craftsmanship…” – Lynn Fleming
On the other hand, some customers expressed dissatisfaction:
“An underwhelming experience; not the experts we needed.” – David Womack
“Every time I enter, I feel uncomfortable and unwanted inside their workplace!” – Quan Bongani
Review Summary:
Positive Sentiments: Exceptional customer service, knowledgeable staff, diverse flooring options, and overall helpfulness.
Negative Sentiments: Issues with communication and professionalism during the estimation and installation process, leading to frustration for some customers.
Additional Ratings:
BirdEye: 4.6 stars based on 47 reviews, indicating overall customer satisfaction despite isolated negative experiences.
Total Lead Smart Rating: 7.5/10. This rating reflects the high positive sentiment from multiple customers but also acknowledges the concerning experiences mentioned in negative reviews.
Conclusion:
Stouts Carpet & Flooring in Oxford, MS, is generally regarded as a reliable choice for flooring solutions, boasting great customer support and a wide selection of products. However, potential customers should be mindful of the mixed reviews, particularly regarding the installation process and communication.
Member Since August 2024
Listing Id 326523