Overview:
Keller Interiors is a flooring contractor located in Omaha, NE. The company specializes in flooring installation services, often collaborating with retail partners like Lowe’s for projects.
Services Provided:
– Flooring installation
– Carpeting
– Vinyl flooring
– Customer support
Timings:
Monday to Saturday 9 AM to 5 PM
Contact Information:
Phone: (402) 739-8180
Website: http://www.kellerinteriors.com
Customer Reviews and Sentiment:
Keller Interiors has received mixed reviews across various platforms:
Google Reviews: 3.7 stars based on 43 reviews.
Positive feedback focuses on specific installers, highlighting their professionalism and quality work.
Examples of positive reviews include:
“I don’t know about Keller Interiors, but Dale and Brian who were the installers, did an excellent job, timely and professional.” – Mohan KR03
“Dale and Brian did an amazing job installing our new LVT flooring.” – Mike Billquist
“The crew was kind and courteous and worked hard.” – jcpwellness
However, numerous reviews cite severe dissatisfaction with customer service and project management, leading to frustrations and delays.
Examples of negative reviews include:
“Beth McMullin of Kellers honestly doesn’t give a care in the world… made the last 4 months into an absolute NIGHTMARE!” – Wes Krein
“I will not use this company in the future per their experience.” – Casey “Casey” Claus
“Never an apology, just excuses.” – Sondra Yasik
Review Summary:
Positive Sentiments: Quality work by certain installers, professionalism, timely service, and good communication from some team members.
Negative Sentiments: Consistent issues with customer service, project delays, and miscommunication resulted in a frustrating experience for many clients.
Additional Ratings:
BirdEye: 3.7 stars based on 43 reviews, reflecting similar trends of satisfaction interspersed with notable complaints regarding service difficulties.
Total Lead Smart Rating: 4.5/10
This rating is based on overall customer satisfaction, with notable strengths in specific installation teams contrasted against a significant number of unresolved complaints regarding service and communication issues.
Conclusion:
Keller Interiors appears to have potential for quality flooring installation services, particularly through certain skilled installers like Dale and Brian. However, customers should exercise caution due to the numerous complaints about customer service and project management experiences.
Member Since August 2024
Listing Id 325803