Trinity Tile in Ocala, Florida 34474

Trinity Tile

115 SW 49th Ave #105, Ocala, FL 34474

3.5 (8 reviews)

Overview:
Trinity Tile is a tile store located in Ocala, Florida, specializing in a wide selection of tiles for various home improvement projects. The store is recognized for providing personalized service, particularly assistance with design and product selection.

Services Provided:
– Tile sales
– Design consultation
– Remodeling support
– Customer assistance with product selection

Timings:
Monday to Saturday, 9 AM to 5 PM

Contact Information:
Phone: (866) 774-3390
Website: http://www.trinitytile.com/

Customer Reviews and Sentiment:
Trinity Tile has a mix of reviews, resulting in an overall rating of 3.5 stars based on 8 reviews.

Positive feedback highlights the helpfulness of staff, particularly Veronica, and exemplary service in tile selection and design guidance.

Examples of positive reviews include:
“Veronica is the best.” – Shane Sandlin
“I felt so relaxed knowing I had a decorator that would spend hours with me and I did not have to pay for her expertise.” – Annette Buechel
“Veronica was by far the most successful in assisting.” – Billie Mullen

Negative feedback largely focuses on poor customer service experiences and difficulties in getting assistance or pricing information.

Examples of negative reviews include:
“Lights are on but no body is home.” – Thomas Seiger
“She truly was more interested in getting out of work at 4:30 than helping a customer.” – Bob Stetson

Review Summary:
Positive Sentiments: Helpful and knowledgeable staff, good selection of tiles, personalized service.
Negative Sentiments: Inconsistent customer service, communication issues, responsiveness concerns.

Additional Ratings:
Google Reviews: 3.5 stars based on 8 reviews.

Total Lead Smart Rating: 6.5/10
This rating reflects a mix of commendable customer service experiences juxtaposed with significant complaints regarding service delays and customer interactions that negatively impact the overall perception of Trinity Tile.

Conclusion:
Trinity Tile appears to be a viable option for those seeking tiles and design assistance in Ocala, FL, particularly appreciated for the service provided by staff like Veronica. However, prospective customers should be cautious due to some complaints regarding customer service and responsiveness.

Member Since August 2024

Listing Id 325361

Contact Info

115 SW 49th Ave #105, Ocala, FL 34474
(866) 774-3390
Lead Smart Rating :
6.5/10.0

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115 SW 49th Ave #105, Ocala, FL 34474

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Reviews

shane sandlin

a month ago

Veronica is the best

Thomas Seiger

4 months ago

Lights are on but no body is home. All I needed was a marble sill but I could not get any help.

Annette Buechel

5 months ago

So here I was, totally flustered about my remodeling my kitchen and 3 bathrooms! I was referred toTrinity Tile in Ocala. When I walked in this very nice young lady, Veronica, came up to me and she could see in my face how frustrated I was. She immediately gave me some very good advice take one room at a time and so we did. Veronica helped me pick out all the right tiles for the look I was looking for. I felt so relaxed knowing I had a decorator that would spend hours with me and I did not have to pay for her expertise. I am of course buying my tiles from Trinity Tile, they have a great selection of tiles. In my opinion, Veronica with Trinity Tile went beyond what another company would have done for their customers. Veronica, also helped with the design of my bathrooms and sent me and my contractor all the information needed for that part of the project. I would TOTALLY recommend visiting Veronica at Trinity Tile whenever you need advice with designs and buying tile for any room in your house. Thank you again Veronica!

Billie Mullen

a year ago

We visited several stores in the last 2 weeks trying to match our project’s tile. Veronica was by far the most successful in assisting. Thank you for the pleasant experience in our project’s completion. We’ll be back!

Bob Stetson

2 years ago

Veronica by far was the worst customer service individual I ever encountered in Ocala. She looked for everyway not to help me in making one excuse after another. She truly was more interested in getting out of work at 4:30 then helping a customer. I would never recommend her or Trinity if this is the type of sales associate they employ and support this type of behavior.

Isabel “isabelnf”

4 years ago

If you work in commercial flooring, getting pricing from this company is a living nightmare. I emailed 5 people in my original pricing request and didn’t hear back from anyone for over 24 hours. This is even after I stated in my original that our bid was due the next day. These employees are Jeanille Thomas, Jason Weeks, Elizabeth Chambley, Scott Glace, and Cheyenne Goodman. You are all terrible. After sending multiple follow up emails, I got on the phone and got Jeanille’s voicemail. Very helpful Jeanille (This was during business hours). This is not our first time having difficult getting pricing from this company. I still would not have pricing if it wasn’t for the angel in customer service named Brad. Brad, you are amazing.

Jeanette Colon

4 years ago

Great place to work with. Big or Small they will give you their best!

Crystal Snook Real Estate Group

5 years ago

Wonderful selection and service. Veronica has a great eye, she assisted me with kitchen and bathroom selections in two new builds. Pictures to come! After lots of shopping in the area, this is the best option!