Overstock Flooring Depot

Overview:
Overstock Flooring Depot, located in Oak Grove, OR, specializes in providing a wide range of flooring products at competitive prices. The company has built a reputation for its diverse selection and affordability, attracting customers looking for quality flooring solutions.

Services Provided:
– Flooring products
– Floor coverings

Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (503) 924-2010
Website: http://www.overstockflooringdepot.com/

Customer Reviews and Sentiment:
Overstock Flooring Depot has received a mix of positive and negative reviews across various platforms:

Google Reviews: 4.3 stars based on 29 reviews.

Positive feedback highlights the company’s competitive prices, helpful staff, and a broad range of products. Customers have praised the quality of service and reliability of the products offered.

Examples of positive reviews include:
“Sam is the man!” – Johnpaul Morton
“Great products and the BEST prices!” – Anne Chen
“I’m really happy with the service here. They have all the floors and floor coverings I need.” – Brett Angnos

Negative sentiments point to issues with customer service, particularly difficulties in reaching the company and inadequate resolution of product returns.

Examples of negative reviews include:
“Never answer their phone.” – Kathy Hofrichter
“Your company is terrible…will not return the brand new not used bullnose for a refund.” – Z. Ali Chan
“Don’t answer their phone and don’t do as promised.” – Alina Matv

Review Summary:
Positive Sentiments: Competitive prices, helpful and friendly staff, good range of flooring options, and positive overall customer satisfaction.
Negative Sentiments: Poor customer service, communication issues, and problems with returns and refunds.

Additional Ratings:
BirdEye: 4.3 stars based on 29 reviews, reflecting a similar trend of customer satisfaction with notable communication challenges.
Total Lead Smart Rating: 6.5/10. This rating is derived from the overall customer feedback highlighting strong product offerings and pricing but is tempered by consistent complaints regarding communication and customer service issues.

Conclusion:
Overstock Flooring Depot can be a solid choice for customers in need of flooring solutions in Oak Grove, OR, particularly for those seeking good prices and product variety. However, potential customers should be aware of the mixed reviews regarding customer service and responsiveness before making a decision.