Bath, Kitchen & Tile in Newark-DE, Delaware 19713

Bath, Kitchen & Tile

375 Bellevue Rd, Newark, DE 19713

4.3 (23 reviews)

Overview:
Bath, Kitchen & Tile is a tile store located in Newark, DE, primarily offering a selection of granite countertops and various tiling options. The company aims to provide customers with quality materials and expert guidance to enhance their home improvement projects.

Services Provided:
– Granite countertops
– Tile selection
– Home improvement consultations
– Customer service support

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (302) 737-4968
Website: https://www.bathkitchenandtile.com/locations/newark/?utm_source=localfx&utm_medium=organic&utm_campaign=localfx&utm_content=newark

Customer Reviews and Sentiment:
Bath, Kitchen & Tile has received mixed reviews with an overall rating of 4.3 stars based on 23 reviews.

Positive feedback often highlights the knowledgeable staff, a wide selection of tiles, and a hassle-free experience:
“Christiana was very knowledgeable, thorough and easy to deal with.” – Brian Doucette
“Great people and good pricing.” – Jack Stone
“Excellent and very professional.” – Nadine Charles

However, several customers have expressed dissatisfaction regarding poor customer service and installation issues:
“Beware of this company. Would not recommend them at all.” – Marta Ortiz
“Horrible! 1st delivery date was cancelled, no call.” – Robin Brison
“I would NOT recommend this place at all.” – Jose Ramos

Review Summary:
Positive Sentiments: Knowledgeable staff, large selection, friendly service, quality materials.
Negative Sentiments: Poor customer service, issues with delivery and installations, lack of follow-up on complaints.

Additional Ratings:
Total Lead Smart Rating: 6.5/10
This rating reflects a generally positive sentiment from many customers regarding service quality and variety, countered by significant concerns over customer service and communication failures.

Conclusion:
Bath, Kitchen & Tile presents as a viable choice for homeowners looking for tile and countertop offerings in Newark, DE. The company is praised for its product selection and knowledgeable staff, but potential customers should take caution due to past reviews highlighting service issues and customer dissatisfaction.

Member Since August 2024

Listing Id 324447

Contact Info

375 Bellevue Rd, Newark, DE 19713
(302) 737-4968
Lead Smart Rating :
6.5/10.0

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Listing location

375 Bellevue Rd, Newark, DE 19713

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Reviews

Marta Ortiz

2 years ago

Beware of this company. Would not recommend them at all. Their performance from start to finish was way below par from high quotes (50-100% higher) measurements of the countertops to installation follow up;did not asked about my preference for clearance on the sink. Leaving a noticeable lip over the sink; improper installation of sink,breakfast bar and unpolished edges, lack of caulking and followup on repairs did not rectify the poor workmanship after two return visits and failed to return calls. Failed to deal in good faith on pricing from start to finish.

Robin Brison

2 years ago

Horrible! 1st delivery date was cancelled, no call. Rescheduled for 2 weeks later. Called that morning to make sure they were coming. Again, no show and no call! I am so disgusted with this company!

Brian Doucette

2 years ago

Christiana was very knowledgeable, thorough and easy to deal with. Thanks for the hassle free service.

Maribeth

2 years ago

I took my mother to Bath, Kitchen, & Tile at her contractor’s suggestion. We were able to schedule an appointment with Christina and she took us to see a selection of granite countertops. Christina was very friendly and knowledgeable and there was a huge selection. My mother made her selection and Christina will communicate her choice to the contractor. We were both very please with the experience and the showroom and selection is all beautiful.

Jack Stone

3 years ago

Great people and good pricing.

Nadine Charles

3 years ago

Excellent and very professional

Eric Parsons

3 years ago

Great people great service

Jose Ramos

4 years ago

I would NOT recommend this place at all. After my initial interview with my designer, Kristin Marks, it took a week or so to get in contact with her again to finalize details. Then she screwed up my work order of a double vanity which arrived with two asymmetrical cabinets and only one of them prepared for its sink. Well.. five months later and I’m still waiting for the drawer that is supposed to fit the second sink. She never returned my calls. Their customer service is terrible. The lady at the front desk doesn’t care and doesn’t really want to help you. She is just there to transfer calls to a voicemail.