Yankee Remodeler of New London

Overview:
Yankee Remodeler of New London is a general contractor based in New London, Connecticut. The company specializes in various remodeling and home improvement projects, catering to both residential and commercial clients.

Services Provided:
General contracting, remodeling, home improvement, customer service, problem resolution.

Timings:
Monday to Friday 9 AM to 5 PM
Closed on weekends.

Contact Information:
Phone: (860) 443-6646
Website: http://yankeeremodeler.com/

Customer Reviews and Sentiment:
Yankee Remodeler of New London has received a mix of reviews across multiple platforms:

Google Reviews: 3.5 stars based on 11 reviews.

Positive feedback acknowledges the company’s ability to deliver good work and address issues when they arise.

Examples of positive reviews include:
“Always good work….if there is a problem they fix it!! Will never leave you hanging.” – Dan Shea
“Great company excellent group of people…” – Michael Bowie

Negative feedback highlights issues with professionalism and communication, with reports of unresponsiveness and disregard for client requests.

Examples of negative reviews include:
“No one called me back after 2 calls.” – Charles Johnson
“Completely unprofessional… They blatantly disregarded her [an 80-year-old client]…” – Beth Lacey

Review Summary:
Positive Sentiments: Good quality work, responsiveness to problems, friendly staff.
Negative Sentiments: Poor communication, unprofessional behavior, failure to follow safety mandates.

Additional Ratings:
BirdEye: 3.5 stars based on 11 reviews, reflecting a similar trend of mixed customer satisfaction.
Better Business Bureau (BBB): Profile available but no accreditation and NR (No Rating). There are multiple complaints noted over the years.

Total Lead Smart Rating: 5.5/10
This rating is based on the overall customer feedback, highlighting both positive experiences with work quality and significant complaints regarding communication and professionalism.

Conclusion:
Yankee Remodeler of New London presents a mix of reliable workmanship with a fair number of customer service issues. While some clients appreciate the quality of work and responsiveness, others have reported dissatisfaction with professionalism and communication lapses. Potential clients should weigh these considerations before engaging with the company.