Floorworks Flooring America in Monroe-LA, Louisiana 71291

Floorworks Flooring America

3712 Cypress St, West Monroe, LA 71291

4.2 (27 reviews)

Overview:
Floorworks Flooring America is a carpet and flooring store located at 3712 Cypress St, West Monroe, LA. The company specializes in providing a wide range of flooring solutions, including carpet installation, laminate, and tile options. It has garnered a reputation for its selection and customer service.

Services Provided:
– Carpet installation
– Laminate flooring
– Tile installation
– Flooring consultation
– Customer support

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (318) 855-2931
Website: http://www.floorworkswestmonroe.com/

Customer Reviews and Sentiment:
Floorworks Flooring America has received a mix of reviews, reflected in its overall rating of 4.2 stars based on 27 reviews.

Positive feedback focuses on the store’s wide selection and knowledgeable staff. Notable positive reviews include:
“Very helpful. Getting quote this week.” – Jay Davis
“By far the best selection and service in town!” – Charis S.

On the other hand, some customers have expressed dissatisfaction with the installation process and customer service, highlighting issues such as poor workmanship and inadequate support from management. Examples of negative sentiments include:
“I had them redo my flooring… It has not gapped & is still as it should be after hiring someone else.” – K Sims
“Doesn’t seem to care if the customer is satisfied or not.” – Terri Dison

Review Summary:
Positive Sentiments: Knowledgeable staff, wide selection of flooring options, great experiences with product quality.
Negative Sentiments: Issues with installation quality, customer service, and follow-up support.

Additional Ratings:
Google Reviews: 4.2 stars based on 27 reviews.
Total Lead Smart Rating: 7.2/10 (Calculated considering overall customer satisfaction, quality of services, and a balanced view of both positive and negative feedback.)

Conclusion:
Floorworks Flooring America is well-regarded for its extensive selection and knowledgeable staff in Monroe, LA. While many customers have had positive experiences with their flooring purchases, concerns regarding installation quality and customer service should be taken into account when considering their services.

Member Since August 2024

Listing Id 322827

Contact Info

3712 Cypress St, West Monroe, LA 71291
(318) 855-2931
Lead Smart Rating :
7.2/10.0

Get A Quote Claim

Listing location

3712 Cypress St, West Monroe, LA 71291

Get Direction

Reviews

K Sims

a month ago

I had them redo my flooring in November 2021. The quarter Round install was horrendous. They were pieced and had multiple DEEP nail holes in EVERY room they laid the plank flooring. Instead of offering to redo them or sending someone else out they gave me my $$ back. Which would have been ok, but when the installer removed the quarter round he ripped it all out quickly and tore sheetrock. So, we had to go back with actual baseboards and spend more $$. Also, From Day 1 there was a plank that was gapped & over time others gapped around it. We went back and forth for 15-18 months. He would send the installer back to try and fix it. Several different times they gave me various reasons why it was NOT the installers fault, but something to do with my home. In the end he did ordered planks to redo it, but then told me I had moisture issues and wouldn’t touch it until we fixed them. We Called out an inspector and he could find nothing wrong with the house. He did find issues with the install of the floors. The owner of Floorworks, Lew, called in the plank mfg rep. Again, according to them our house “issues” were blamed and they refused to relay the flooring. I hired another contractor to lay the flooring. It is perfect with no gapping. I have waited MONTHS to write this review to make sure it did not gap. It has not gapped & is still as it should be after hiring someone else.

leslie aulds

2 years ago

Great place

Joey Alexander

2 years ago

Huge selection with a knowledgeable and helpful staff !

Terri Dison

2 years ago

Doesn’t seem to care if the customer is satisfied or not. Brandon is a hard worker and did the best he could. He had zero support from his boss. I would not recommend this place to anyone!

Jay Davis

3 years ago

Very helpful. Getting quote this week

Kris D

4 years ago

I had a great experience redoing my floors and am ready to use them again soon for new floors in a bedroom. They are very thorough and answered all my questions, making the process easier for me. I absolutely love my new floors! Highly recommend them! ⭐⭐⭐⭐⭐

William Hamm

5 years ago

Always great help and a great selection.

Charis S.

5 years ago

By far the best selection and service in town! The staff is professional, efficient and patient. Very knowledgeable. Replaced carpet in our whole house and new tile for a master bath renovation. Great experience, thank you!

Melissa Pylant

5 years ago

There installer does a great Job. Jon is his name