Main Street Flooring & Design in Mobile, Alabama 36695

Main Street Flooring & Design

7745 Summit Ct, Mobile, AL 36695

3.1 (16 reviews)

Overview:
Main Street Flooring & Design is a flooring store located in Mobile, Alabama. The company specializes in providing a variety of flooring solutions, including tiles, carpet, and other related services. They have a diverse selection of products and a team that assists customers from selection through installation.

Services Provided:
– Installation of flooring (tiles, carpet, hardwood)
– Consultation and product selection assistance
– Floor sample provision for home testing
– Remodeling suggestions

Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays.

Contact Information:
Phone: (251) 639-7478
Website: http://www.mainstreetflooringanddesign.com/

Customer Reviews and Sentiment:
Main Street Flooring & Design has received mixed reviews across various platforms:

Google Reviews: 3.1 stars based on 16 reviews.

Positive feedback emphasizes the professionalism and helpfulness of staff, particularly regarding product selection and installation quality.

Examples of positive reviews include:
“Main Street installed porcelain 12×24 tiles… The experience was amazing… We couldn’t be happier!” – Paula Moore
“Employee and owner very friendly and informative…” – Enas Reidy
“Keith at Main Street Flooring was professional and courteous throughout the entire Process…” – Michael Rice

However, there are notable complaints regarding poor communication and installation issues.

Examples of negative reviews include:
“…they said they were too busy to install it. Scam.” – Robert M
“…once they expressed dissatisfaction with the installation, the lines of communication were cut off.” – Lee Parker

Review Summary:
Positive Sentiments: Helpful staff, product variety, successful installations, good customer support during the selection process.
Negative Sentiments: Issues with communication, poor installation quality, unresolved complaints about faulty products and lack of follow-up.

Additional Ratings:
BirdEye: 3.1 stars based on 16 reviews, indicating a trend of customer dissatisfaction rooted in service quality issues.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been multiple complaints primarily regarding poor installation and communication.
Total Lead Smart Rating: 5.0/10. This score reflects a balance between positive customer experiences with service and significant unresolved issues impacting overall trust in the business.

Conclusion:
Main Street Flooring & Design appears to offer a range of flooring options with some satisfied customers praising their product selection and staff. However, potential customers should be cautious due to the prevalent complaints regarding installation quality and customer service, as several reviews reflect ongoing issues with communication and resolution of problems.

Member Since August 2024

Listing Id 322688

Contact Info

7745 Summit Ct, Mobile, AL 36695
(251) 639-7478
Lead Smart Rating :
5.0/10.0

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Listing location

7745 Summit Ct, Mobile, AL 36695

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Reviews

Paula Moore

6 months ago

Main Street installed porcelain 12×24 tiles in our bedrooms, closets and hallway. The experience was amazing. From our first visit with Melanie to completion of the installation by Rene and Rudy. Melanie was super helpful. She was involved from beginning to end and made sure everything went smoothly. She even visited during the installation. Rene and Rudy did a great job. They made sure everything was cleaned up when they finished. We couldn’t be happier with how the floors look. We are VERY happy customers😊

Enas Reidy

a year ago

Employee and owner very friendly and informative about their products. Allowed floor samples to be taken to residence to be placed on floor to determine which flooring shade look better.

Robert M

a year ago

Told me an installation price if I bought the tile from them. I paid for the tile and then they said they were too busy to install it. Scam.

Michael Rice

3 years ago

Keith at Main Street Flooring was professional and courteous throughout the entire Process. We had flooring, countertops, and sinks. Keith and the contractors used in the house has a great work ethic and professional also. I am great full for the choice made to go with Main Street Flooring and would recommend them highly. Thank you Kieth for making our home beautiful.

Mark Gotschall

3 years ago

The previous review was spot-on. Once they perform services, repairs due to faulty product/installation is an absolute hassle. They initially installed defective carpet (manufacturer issue), and it was over six months of me calling to have it replaced. A short while later, I noticed that parts of the carpet hadn’t made it under the baseboards. I made that call in March, and at first I was patient because I didn’t want anyone in the house due to COVID, but I have yet to receive any follow-up. Sad thing is, is that Lowe’s was initially going to do the installation, but due to constant issues, I decided to go local. Thanks, Marty.

P. L.

5 years ago

Super great suggestions for a remodel from the owner himself!

Robert Weaver

5 years ago

Very good experience with Main street they had a bunch of different products to choose from at a very good price with very good installers I will definitely recommend them I love my new floors

Mary Page

6 years ago

I have called several times and spoke to Keith. He does not want to come out to my house to see the installation that was done poorly. He hung up the telephone on me. Poor Customer Service. In addition, Please check your estimate on Laminate Flooring… Make sure that they do the job correctly.. They put my flooring down and did not use moisture barrier underneath the flooring. My floor has buckled and they do not want to do anything about it. They must do a moisture test on your flooring to make sure that you do not have a problem with moisture. He will not correct it blaming it on you. I have had the City Building Inspector of Mobile state that you must do a test before installation. This company never did.

Lee Parker

7 years ago

They were very responsive and professional when we were selecting our new wood floors. However, once we expressed dissatisfaction with the installation, the lines of communication were cut off. They totally ignored us. The installer did a horrible job. We installed hardwood in our living room, dining room, and hallway. They left 27 large gaps between the wood planks throughout the space and the transition strips were uneven and created trip hazards. The installer also took three boxes of very expensive wood floors with him and Main Street did nothing to assist us in getting our wood back. We called, both the store number and the owner’s cell, emailed, and stopped by the store and no one responded. Whenever we stopped by the store, we were always told that the person we needed to speak to was not in. Their customer service is horrible and their installation quality is horrible. Please save yourself the time, headache, and money by purchasing and having your floors installed somewhere other than Main Street Flooring & Design.

Kimberly Phillips

7 years ago

Best place to answer and get your flooring needs met