CC Carpet in Mesquite-TX, Texas 75150

CC Carpet

3203 US-80, Mesquite, TX 75150

4.1 (69 reviews)

Overview:
CC Carpet is a flooring store located in Mesquite, TX. The business specializes in providing various flooring options, including carpet, tile, and countertops, with a keen focus on customer satisfaction and quality service.

Services Provided:
– Carpet flooring
– Tile installation
– Vinyl flooring
– Countertops (including quartz and granite)
– Professional installation and cleanup

Timings:
Monday to Friday 9 AM to 5 PM
Closed on Saturdays and Sundays

Contact Information:
Phone: (214) 631-0704
Website: https://www.cccarpet.com/

Customer Reviews and Sentiment:
CC Carpet has received generally positive reviews, showcasing strong customer service and quality installations.

Positive feedback includes:
“Great customer service… The installation process is outstanding!” – Christie Dade
“Our experience was nothing short of excellent… doing business with CC Carpet will restore your belief that great customer service does still exist.” – Jerry Manly
“Very professional and the floors look great.” – Robert Smith

However, there is noticeable dissatisfaction with aspects of product knowledge and support:
“Consumers beware – their company and salesman give false product information…” – James Turner

Review Summary:
Positive Sentiments: High-quality service, excellent customer care, professional installation, and attention to detail.
Negative Sentiments: Issues with product communication and support, particularly regarding warranty claims and installation standards.

Additional Ratings:
Google Reviews: 4.1 stars based on 69 reviews, reflecting a blend of high praise for customer service but some significant concerns from specific customers.
Total Lead Smart Rating: 7.4/10, based on overall customer satisfaction, quality of services, but moderated by significant feedback regarding product information and after-service support.

Conclusion:
CC Carpet appears to be a reputable choice for flooring and countertop services in Mesquite, TX, known for its dedication to customer satisfaction and quality workmanship. However, potential customers should exercise caution regarding product information and warranty support based on recent reviews.

Member Since August 2024

Listing Id 321590

Contact Info

3203 US-80, Mesquite, TX 75150
(214) 631-0704
Lead Smart Rating :
7.4/10.0

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3203 US-80, Mesquite, TX 75150

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Reviews

Christie Dade

4 days ago

I’m very satisfied with the customer service I received from Mr. Jessie and Anna in the office. CCs makes things easy, from different carpet selections and Tile. The installation process is outstanding 👏 I’m a Very satisfied customer. …

Jerry Manly

a week ago

Our experience with CC Carpet was nothing short of excellent. From the initial phone call to them, to the home visit to measure and price quote, to the installation and cleanup. Doing business with CC Carpet will restore your belief that great customer service does still exist. Well done CC Carpet!!!

Larry Sumrow

3 weeks ago

Great job!

James Turner

a month ago

In November 2022, CC Carpet located in Mesquite TX, installed plank vinyl in our kitchen, breakfast room, and in an adjacent hall. We were told that the plank vinyl flooring would be a good choice for flooring in those areas. In February 2023, we noticed several loosened planks in the breakfast room. We contacted the company regarding the damage, and two different inspectors came to assess the damaged area. We were told that a claim would be filed with the manufacturer which would take 6-8 weeks to receive a response. We did not receive a final response from CC Carpet regarding the claim or damage to our flooring until October 2023, 8 months later. After we filed a complaint with the Better Business Bureau in October 2023, CC Carpet sent us and the BBB a copy of the manufacturer’s warranty which stated that floor mats were recommended to use under caster or roller chairs. CC Carpet stated that all customers are given this information prior to purchase. We were never given this information at the time of purchase, or offered the option of a repair even at our expense. We have used CC Carpet for the majority of the flooring in our home over a period of several years. We are very disappointed in how they treat their loyal customers. We will not use this business again or recommend them to anyone. Consumers beware- their company and salesman give false product information and they do not stand behind their work.

Robert Smith

a month ago

Very professional and the floors look great

Darryl Owens

2 months ago

The attention to small details were impressive. I am completely satisfied.

Steve Smokoska

2 months ago

GREAT JOB !!

Bev Johnson

2 months ago

We absolutely love our new kitchen! We chose quartz countertops, new sink and new backsplash! We could not be happier with the new look and rhe service we received from CC Carpet!

Alida Butler

3 months ago

Good experience

Susan Turek

3 months ago

If I could give more stars I would. This is our second time using CC’s Carpet for flooring and counter top renovation. This time the work included new wood floors, carpet, and granite in the bathroom. Both experiences have been amazing! Joe White does an exceptional job of helping us make sure we are choosing products that best fit our needs. We had multiple different contractors both times and they were all very professional and knowledgeable especially the guys that put in the wood floors. A huge thank you to CC’s for helping make our house a home! We will keep our business with you for future work!