Bennett Stone & Tile in Medford-OR, Oregon 97504

Bennett Stone & Tile

3971 Crater Lake Hwy, Medford, OR 97504

4.1 (11 reviews)

Overview:
Bennett Stone & Tile is a well-regarded tile store located in Medford, Oregon. The business specializes in offering a wide variety of tiles and related products, catering to both budget-conscious customers and those seeking premium options.

Services Provided:
– Tile Sales
– Tile Design Consultation
– Customer Service
– Product Recommendations

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (541) 779-8453
Website: http://www.bennettstoneandtile.com/

Customer Reviews and Sentiment:
Bennett Stone & Tile has earned a solid reputation, reflected in its Google Reviews rating of 4.1 stars, based on 11 reviews.

Positive feedback highlights the exceptional knowledge and helpfulness of the staff, as well as the extensive selection of tiles available.

Examples of positive reviews include:
“Great service and lots of ideals for us to consider before choosing a tile.” – Linda Gates
“Absolutely the best out there! Great customer service, great designs.” – Brian Church
“The customer service is excellent, the selections from inexpensive to top-of-the-line are extensive.” – Nancy Shulenberger

However, there are some negative sentiments primarily related to customer service experiences during returns, with one reviewer expressing dissatisfaction at confusing policies regarding restocking fees and shipping costs.

Examples of negative reviews include:
“Don’t waste your time.” – John Anderson
“GREEDY.” – LEDZEPCO JIMMY

Review Summary:
Positive Sentiments: Knowledgeable staff, excellent customer service, extensive product selection, and helpful design consultations.
Negative Sentiments: Confusing return policies and mixed experiences during returns.

Additional Ratings:
BirdEye: 4.1 stars based on 11 reviews, mirroring the positive overall sentiment despite a few negative experiences.
Total Lead Smart Rating: 7.5/10

Conclusion:
Bennett Stone & Tile is a reputable choice for those seeking tile products in Medford, OR, known for its knowledgeable staff and good customer service. While most customers have had positive experiences, those looking to make returns should be aware of potential issues surrounding store policies.

Member Since August 2024

Listing Id 321146

Contact Info

3971 Crater Lake Hwy, Medford, OR 97504
(541) 779-8453
Lead Smart Rating :
7.5/10.0

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Listing location

3971 Crater Lake Hwy, Medford, OR 97504

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Reviews

Brandon Ross

10 months ago

The whole staff is extremely knowledgeable and friendly. They are also more reasonably priced than some of the other tile stores around.

Erica Moore

a year ago

Vickie is great to work with. They have tile you can’t find anywhere else. They know their product and make invaluable recommendations. Highly professional, great customer service. So grateful for this business!

Linda Gates

a year ago

My husband and I are very happy with the staff/owner of Bennett’s Stone & Tile . Great service and lots of ideals for us to consider before choosing a tile . This is an amazing store and they go out of there way to help you . We are buying our bathroom tile and shower flooring from them !!

John Anderson

2 years ago

Just a former Sizzler waitress and alcoholic. Don’t waste your time.

Brian Church

2 years ago

Absolutely the best out there !!! Great customer service,great designs,very knowledgeable, orders come in on time… Love these people ….

LEDZEPCO JIMMY

3 years ago

Had to return some tile and the guy at the counter said, There’s going to be a 35% restocking fee. I said, at the bottom of my receipt is says, 30% , oh ok. No big deal, I new there was a restocking fee of 30%. Then the guy says, your going to have to pay for shipping. I said, how much is that? He turns to the lady and she says, I think around $55.. I said to the guy, where does it say on my receipt that I have to pay for return shipping? The lady points to the bottom of the receipt and said, it’s a special order. I said, there’s nothing there that says I have to pay for returning shipping? The only thing it said was, X-no returns on special orders. I didn’t sign that spot where it said that. She said, we never have anyone sign, yet I’m returning a special order? I understood that I would pay 30% restocking fee when I purchased the product, but no where did it say I would pay for it to be shipped back, it was like pulling the shipping price out of the air. I realize this is a business and you would think the 30% would be enough to cover their time and shipping, GREEDY.

Nancy Shulenberger

4 years ago

The customer service is excellent, the selections from inexpensive to top-of-the-line are extensive. Vicky’s design help was invaluable in the tile and paint selections for two bathrooms! I give them the highest recommendation!

Shawna Cam

4 years ago

Wonderful help & customer service. So many options to choose from.

Branding Anders

6 years ago

Wow, can’t get this kind of help anywhere! Knowledgeable, friendly, and best value. almost feels like family! Awesome people!

Heide Ratliff

6 years ago

Excellent service. I will definitely return here to do more business in the near future.