Rodriguez Tile Group

Overview:
Rodriguez Tile Group is a tile store located in McAllen, TX. The business specializes in providing a wide variety of tile products for different purposes, including bathroom and shower installations. Customers often commend the store’s extensive selection and helpful staff.

Services Provided:
– Tile sales
– Customer consultation for style matching
– Hassle-free returns (conditionally)
– Fast service and unloading assistance

Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays.

Contact Information:
Phone: (956) 664-2400
Website: http://www.rdztilegroup.com/

Customer Reviews and Sentiment:

Rodriguez Tile Group has received generally positive reviews across various platforms:
Google Reviews: 4.2 stars based on 78 reviews.

Positive feedback highlights the store’s friendly staff, fast service, and wide variety of tile options. Customers appreciate the helpful consultations and hassle-free returns.

Examples of positive reviews include:
“The staff is very cordial and friendly.” – Hilda Leal
“Friendly and fast service.” – Bigdog 3004
“Great customer service… very helpful and knowledgeable!” – Melba Martinez

However, there are some complaints regarding customer service experiences, particularly related to the return policy and staff acknowledgment.

Examples of negative reviews include:
“I couldn’t get anyone to help me!” – Lisa Rush
“It was upsetting that I had a hard time to return a box of tile after being a customer for years.” – Rejections_2_Blessings

Review Summary:
Positive Sentiments: Friendly staff, fast service, good selection of tiles, and knowledgeable customer service.
Negative Sentiments: Issues with returns, lack of staff acknowledgment, and mixed experiences with customer service.

Additional Ratings:
BirdEye: 4.2 stars based on 78 reviews, reinforcing the positive sentiment overall.
Total Lead Smart Rating: 7.5/10. This rating reflects a solid customer satisfaction level with the quality of services but also acknowledges the customer service challenges noted in some reviews.

Conclusion:
Rodriguez Tile Group appears to be a reliable choice for tile needs in McAllen, TX, especially valued for its variety and customer support. However, potential customers may want to consider the mixed reviews regarding service responsiveness and the return policy.