Yates Flooring Center in Lubbock, Texas 79407

Yates Flooring Center

1901 W Loop 289 Acc Rd #11, Lubbock, TX 79407

4.4 (193 reviews)

Overview:
Yates Flooring Center is a prominent flooring store located in Lubbock, TX. The company specializes in providing a wide range of flooring solutions, including tile and carpet installations, catering to both residential and commercial clients.

Services Provided:
– Flooring installation (tile, carpet)
– Remodeling services (e.g., master showers)
– Customer design consultations
– Timely and polite installation services

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (806) 795-0070
Website: http://www.yatesflooring.com/

Customer Reviews and Sentiment:
Yates Flooring Center holds a strong rating of 4.4 stars based on 193 reviews across platforms.

Positive feedback highlights exceptional customer service, professionalism, and high-quality installations. Customers have particularly praised the knowledgeable staff and attention to detail during installations.

Examples of positive reviews include:
“Great selection and customer service!” – Terri Camp
“Fantastic service including timely, polite installers.” – Carol Matticks
“Yates did an amazing job in remodeling our master shower!” – Arthur Molnar

One complaint mentioned minimal issues with a custom rug installation, although it was resolved effectively.

Review Summary:
Positive Sentiments: Excellent customer service, quality installations, knowledgeable and helpful staff, prompt responses, and great attention to detail.
Negative Sentiments: Minor issues relating to custom installations but overall satisfaction with resolution.

Additional Ratings:
BirdEye: 4.4 stars based on 193 reviews, indicating a consistent level of customer satisfaction.

Total Lead Smart Rating: 9.2/10
This rating reflects high overall customer satisfaction, quality of services, and effective resolution of any issues that arose.

Conclusion:
Yates Flooring Center appears to be a reliable choice for flooring services in Lubbock, TX, celebrated for their outstanding customer service, professionalism, and quality installations. Customers can expect a positive experience, although it’s advisable to stay proactive during custom projects to ensure smooth communication regarding specific needs.

Member Since August 2024

Listing Id 319777

Contact Info

1901 W Loop 289 Acc Rd #11, Lubbock, TX 79407
(806) 795-0070
Lead Smart Rating :
9.2/10.0

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Listing location

1901 W Loop 289 Acc Rd #11, Lubbock, TX 79407

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Reviews

Terri Camp

2 weeks ago

Large project and all went well as expected! Great selection and customer service! Starting with my sales person, Jason, all they way through the installation of tile and carpet. The installers were WONDERFUL and talented as tile layers (Robert). The service manager came out personally to see that several elements of the floor take up went smoothly and always came out when we asked for him. Big shout out to Steven for that. I also want to thank Brittany for her ‘female designer’ opinion that I asked for and ended up with AMAZING looking carpet. Thank you!!

Carol Matticks

a month ago

We received fantastic service including -timely, polite installers for our flooring. Our great salesman Greg Sherrill laid it all out for us and took care of it all. Yates is always my go to, and I recommend them to all my clients also!

Arthur Molnar

2 months ago

Yates did an amazing job in remodeling our master shower! Easy to work with, great design, the best installation

Rebecca Barnett

3 months ago

Yates Flooring gave us an excellent experience from beginning to the very end. We couldn’t have asked for better. We were so blessed to work with Monte who went above and beyond. From receptionist to installers, all were knowledgeable, helpful and thorough. Our floor is gorgeous and We will use Yates again!!

Tony Gilbert

3 months ago

We had used Yates in Midland previously and had them do a whole house of new carpet when moving to Lubbock in April 2023. Ty Houtchens was the salesperson and was good to work with. They had done extensive work in the home before and he was able to match the carpet manufacturer & pattern for the rest of the house. It was a big job… two day removal and install. There was one minor issue with a custom rug; Ty came out personally to assist and it was taken care of. The installers had a challenging pattern to work with and a lot of stairs… I think they did better than we’ve ever had in the past, including with clean-up.

Jason Riebe

4 months ago

Yates has always been prompt and cost effective for my projects. Kevin has always gone above and beyond to help.

Raymond Cross

4 months ago

Staff did a good job. We would use them again.

Roxann Lusk

5 months ago

We replaced the carpet in the living room with wood flooring. Ty was a great sales associate and was quick to respond. Upon installation our installer Carlos and his crew were fantastic and did a wonderful job installing our floors! Very pleased! Thank you Yates!

Lynsey Mobley

6 months ago

We are rookies at home improvement projects and had a great experience with Yates flooring. Patsy was the sales professional we worked with and she was patient, knowledgeable, and extremely helpful.

Shaun Barnett

7 months ago

Monte did a great job getting us just what we needed. Terrific service with a great product. Will def use them again!