The Carpet Store in Louisville-KY, Kentucky 40213

The Carpet Store

3303 Preston Hwy, Louisville, KY 40213

4.1 (9 reviews)

Overview:
The Carpet Store is a family-owned flooring retail business located at 3303 Preston Hwy, Louisville, KY. They specialize in providing a variety of flooring options, including carpet, LVP (Luxury Vinyl Plank), wood, and vinyl, along with installation services. The store is known for its competitive pricing and knowledgeable staff.

Services Provided:
– Carpet sales and installation
– Luxury Vinyl Plank (LVP) sales
– Wood and vinyl flooring sales
– Commercial and residential services

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (502) 368-4828

Customer Reviews and Sentiment:
Google Reviews: 4.1 stars based on 9 reviews.

Positive feedback indicates that customers appreciate the friendly service, knowledge of the staff, and fair pricing.

Examples of positive reviews include:
“John is amazing, he is professional honest and will work his hardest to give the best deal” – Trini Williams
“The owner [Mr. John] is very friendly… the highest quality workmanship.” – Dustin Cumbie
“Great service and great price!” – T Landen

Negative sentiments primarily revolve around a lack of communication and service follow-up issues.

Examples of negative reviews include:
“Warning don’t waste your time!!!” – md tee
“Like another reviewer said, Don’t waste your time.” – Ian Copeland

Review Summary:
Positive Sentiments: Friendly service, knowledgeable staff, fair pricing, and quality workmanship.
Negative Sentiments: Communication issues and inadequate follow-up with customers.

Additional Ratings:
BirdEye: 4.1 stars based on 9 reviews, reflecting a consistent level of satisfaction but with some complaints regarding service.
Total Lead Smart Rating: 7.0

This rating reflects the overall positive sentiment from many customers, balanced against the notable complaints regarding communication issues.

Conclusion:
The Carpet Store is a solid choice for flooring needs in Louisville, KY, renowned for its competitive pricing and helpful staff. However, prospective customers should consider the mixed reviews, particularly related to service consistency and communication.

Member Since August 2024

Listing Id 319573

Contact Info

3303 Preston Hwy, Louisville, KY 40213
(502) 368-4828
Lead Smart Rating :
7.0/10.0

Get A Quote Claim

Listing location

3303 Preston Hwy, Louisville, KY 40213

Get Direction

Reviews

Danielle Stevens

4 months ago

Was looking for some carpet to just lay out in basement. Sweet gentleman gave me what he had left over from another customer for a good price.

Ian Copeland

8 months ago

Like another reviewer said, Dont waste your time.

Trini Williams

a year ago

John is amazing,he is professional honest and will work his hardest to give the best deal

Dustin Cumbie

a year ago

The owner mr. John is very friendly as fair prices and is the most knowledgeable man who sells carpet I have ever met. The highest quality workmanship.

T Landen

2 years ago

Great service and great price! Went to a carpet store on Shelbyville road and they said they were 5 weeks out on the carpet we wanted. Took that sample to Eric at the Carpet Store and he got us the exact carpet the next week, and for a better price! He was always responsive and set accurate expectations. Will definitely use again!

Erica Bayens

2 years ago

Father and son owned family business since 2008 offering commercial and residential services . The owners have been in the carpet business long before they decided to start their own store /company . The carpet store is known for the Lowest prices on carpet, Lvp, wood, vinyl and installation. The carpet store has installed in many many of my family members houses and they won’t go anywhere else due to their knowledge and service that the carpet store provides. So if you want good prices and awesome service give the carpet store a shout. And all the while your supporting local and family owned business.

Eric Bayens

2 years ago

If you’re looking for carpet Or LVP stop in and check them out great pricing and they also offered installation

md tee

2 years ago

Warning dont waste your time!!! They came out took measurements i even pick out samples , so after not hearing anything back i called numerous times and was told someone was going to call me back and that never happened. If you have a lot of time to waste then call and ask for Eric!