Complete FloorCovering, Inc. in Lee's Summit, Missouri 64081

Complete FloorCovering, Inc.

903 SW Oldham Pkwy, Lee's Summit, MO 64081

4.3 (11 reviews)

Overview:
Complete FloorCovering, Inc. is a flooring store located in Lee’s Summit, MO. The company specializes in selling and installing various types of flooring, including hardwood, carpet, and tile, while providing expertise and support throughout the selection and installation process.

Services Provided:
– Hardwood floor installation
– Carpet installation
– Tile installation
– Flooring consultation
– Customer support and service

Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (816) 246-4221
Website: http://completefloorcovering.com/

Customer Reviews and Sentiment:
Complete FloorCovering, Inc. has received positive feedback across various platforms, with a Google Reviews rating of 4.3 stars based on 11 reviews.

Positive sentiment highlights include excellent customer service, professionalism, and the quality of installation. Customers have praised the staff for their knowledge and willingness to provide honest advice regarding flooring choices.

Examples of positive reviews include:
“Outstanding quality and work!” – Katherine Ryan
“Great customer service!” – GregSarah Moellman
“Helpers in the selection process, courteous workers.” – Todd Bush

However, one negative review pointed out issues with customer service and communication regarding installation scheduling, leading to frustration for a customer.

Negative sentiment reflects concerns about responsiveness and scheduling delays.

Review Summary:
Positive Sentiments: High-quality installation, excellent customer service, professional and knowledgeable staff, support in flooring selection.
Negative Sentiments: Poor communication regarding scheduling and installation timelines.

Additional Ratings:
BirdEye: 4.3 stars based on 11 reviews, consistent with positive feedback noted in other platforms.
Total Lead Smart Rating: 7.5/10
This rating reflects the overall satisfaction from numerous positive reviews, while acknowledging the single negative experience concerning customer service.

Conclusion:
Complete FloorCovering, Inc. is a well-regarded choice for flooring services in Lee’s Summit, MO, known for quality workmanship and helpful customer support. However, potential customers should be mindful of the reported communication issues and plan accordingly when engaging their services.

Member Since August 2024

Listing Id 318103

Contact Info

903 SW Oldham Pkwy, Lee's Summit, MO 64081
(816) 246-4221
Lead Smart Rating :
7.5/10.0

Get A Quote Claim

Listing location

903 SW Oldham Pkwy, Lee's Summit, MO 64081

Get Direction

Reviews

Katherine Ryan

4 months ago

I retired from teaching about 4 years ago. My husband and I decided to remove our carpeting and have hardwood floors installed. Darren and Missy were a breath of fresh air. Their staff was polite, professional and the quality of the flooring and work was outstanding. I would recommend them again and again.

Brad Coleman

a year ago

I’ve worked with Missy and Darren a couple of times now and they are great. I was happily surprised to learn they sell and install spindles as well. Carpet installers did a great job and didn’t tear up our walls either. They are clearly experts, not temps. Flooring prices are up and down, so even if you’re on a tight budget you should get a bid from them. They were the same price as Lowe’s on our recent project, although that won’t always be true.

Debby Russo

a year ago

Missy and Darren are the nicest people to work with. Missy helped with choosing the right flooring for our house, giving us pros and cons of various types and Darren actually talked us out of replacing our hardwood floors upstairs, which he could have made additional money on. The gentlemen that installed our flooring were respectful and very professional. We are more than pleased and will recommend Complete Floor Covering to all our friends.

wendy cox

2 years ago

Great customer service and loving the end result of my remodel which included master bathroom, kitchen and carpet.

Gina Seibel

4 years ago

We have worked Missy and Darren several times and are always pleased with their work and prices.

GregSarah Moellman

5 years ago

Great customer service!

William Smith

7 years ago

Very friendly and did an amazing job. Would definitely recommend for anyone wanting to get their money’s worth

Dr. Scott Symes

7 years ago

This is only a review on customer service. I accepted a bid they did for me at the end of August. After approximately 4 phone calls to try to get my floor installation scheduled, along with reassurances that Darren would call me back “today” each time I called, I have yet to hear from him – it is now September 29th. I am aware that Darren is very busy and they told me that it would be a few months before installation, which I was fine with because I wanted to give my money to a local business. However, if I can’t get something scheduled or depend on them returning a call, it makes me leery that the job will be done on time, or at all. Supporting local business is vitally important, but this business drastically needs to improve their customer service and scheduling.

Todd Bush

9 years ago

Complete flooring of Lee’s Summit did a great job on our home with carpet and tile. Helpful in the selection process, courteous workers , and professional job all the way through!