Southwest Hardwood Floors, Inc.

Overview:
Southwest Hardwood Floors, Inc. is a flooring store located in Las Vegas, NV, specializing in hardwood flooring solutions. The company offers a variety of wood flooring products and provides assistance to contractors and retail customers alike.

Services Provided:
– Hardwood flooring sales
– Wood-like flooring options
– Sample loans for customers
– Full-service hardwood flooring solutions

Contact Information:
Phone: (702) 850-8511
Website: http://southwesthardwood.com/

Customer Reviews and Sentiment:
Southwest Hardwood Floors, Inc. has received mixed reviews across various platforms:

Google Reviews: 3.9 stars based on 15 reviews.

Positive feedback highlights the store’s knowledgeable staff and excellent product selection. Customers praised their extensive options and helpful service.

Examples of positive reviews include:
“Extremely knowledgeable and excellent service! I’m in contracting and they are my #1 choice for wood or wood-like flooring.” – Renee Ferrari
“They have the best wood floor selection of any of the 10 stores I looked at in town.” – Lindsay Denton
“Excellent source for hardwood floors. The staff is very helpful and knowledgeable.” – Fred H

On the downside, several reviews mentioned poor customer service experiences, issues with stock availability, and rude treatment from staff.

Examples of negative reviews include:
“Terrible services nothing is in stock even after over 6 months long wait.” – Margaret Kung
“She single highhandedly lost me and my business as customers.” – Maggie Davis

Review Summary:
Positive Sentiments: Knowledgeable staff, excellent selection of flooring, helpful service.
Negative Sentiments: Poor customer service experiences, stock availability issues, rude interactions with staff.

Additional Ratings:
BirdEye: 3.9 stars based on 15 reviews, indicating a similar trend of customer satisfaction with notable service issues.
Total Lead Smart Rating: 6.5/10. This rating reflects a balance of positive sentiments regarding product selection and knowledgeable staff, weighed against the notable complaints about customer service and stock problems.

Conclusion:
Southwest Hardwood Floors, Inc. is a viable option for those seeking hardwood flooring in Las Vegas, NV, particularly renowned for their extensive selection and knowledgeable staff. However, potential customers should be cautious of the mixed reviews and service-related complaints before proceeding with their purchases.