Surface Concepts & Slabs

Overview:
Surface Concepts & Slabs is a tile store located in Laguna Hills, California. It specializes in a wide variety of tiles, catering to both residential and commercial needs. The company is known for its beautiful showroom and a diverse selection of high-quality products.

Services Provided:
– Tile sales
– Backsplash and accent tiles
– Quartz selections
– Installation services through partnered contractors

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (949) 348-1088
Website: http://www.sc-tile.com/

Customer Reviews and Sentiment:
Surface Concepts & Slabs boasts a strong rating of 4.7 stars based on 39 reviews across multiple platforms.

Positive feedback emphasizes the company’s beautiful showroom, knowledgeable staff, high-quality products, and excellent customer service. Happy customers have praised the efficient installation process provided by their contractors and the variety of tile options available.

Examples of positive reviews include:
“Beautiful showroom with high-quality products. Knowledgeable people both in the showroom and the warehouse.” – Gene Shillman
“I highly recommend Surface Concepts and Slabs. Thank you!” – Susan Obermiller

On the downside, there are some concerns regarding product selection and communication issues leading to dissatisfaction, particularly regarding improper product advice from a salesperson.

Negative sentiments include:
“We are looking for natural stone and they don’t carry it.” – Custom Wedding Gowns By Debra Green Design
“We are very disappointed… what a mistake.” – Michael Carwana

Review Summary:
Positive Sentiments: Beautiful showroom, knowledgeable and professional staff, wide selection of tiles, efficient installations, and high customer satisfaction.
Negative Sentiments: Limited selection of certain materials, concerns over specific product recommendations.

Additional Ratings:
BirdEye: 4.7 stars based on 39 reviews, reflecting a strong level of customer satisfaction.
Total Lead Smart Rating: 8.1/10. This rating accounts for the high-quality service and products praised by customers while considering the occasional negative feedback.

Conclusion:
Surface Concepts & Slabs appears to be a reliable destination for tile solutions in Laguna Hills, CA, known for its impressive selection and customer service. Potential buyers should, however, be mindful of the limited range of some materials and consult staff thoroughly before making selections.