Carpet Warehouse in Lafayette-IN, Indiana 47905

Carpet Warehouse

1505 Sagamore Pkwy S, Lafayette, IN 47905

4.4 (21 reviews)

Overview:
Carpet Warehouse is a flooring store located in Lafayette, IN. This local business specializes in providing a variety of flooring options, including carpet and laminate, and offers installation services.

Services Provided:
– Flooring selection (carpet and laminate)
– Installation services
– Assistance with budgeting and timelines
– Customer support for flooring needs

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (765) 447-5520
Website: Not Available

Customer Reviews and Sentiment:
Carpet Warehouse has received a mix of reviews, achieving an overall rating of 4.4 stars based on 21 reviews.

Positive sentiments highlight the store’s quick service, good selection, competitive pricing, and helpful staff. Customers have expressed gratitude for the support received during purchases and installations.

Examples of positive reviews include:
“Very quick. Good selection and price. They worked very hard and did an awesome job.” – Vinny Goku Foreman
“They were great helping us get the right carpet… They went the extra mile – twice – until everything was resolved.” – Bobby Maestas
“Great, friendly and very professional. Couldn’t be happier!” – David Bond

However, some negative reviews reflect dissatisfaction regarding return policies and communication issues during the installation phase.

Examples of negative reviews include:
“Buyer beware! … They refused to allow return and it was NOT a special order.” – Dennis W
“Our experience… was less than we hoped for… Stressful experience…” – Davida Love

Review Summary:
Positive Sentiments: Quick service, good selection and pricing, helpful staff, effective resolution of issues.
Negative Sentiments: Strict return policy, communication problems during installation, and some stress in the overall experience.

Additional Ratings:
Google Reviews: 4.4 stars based on 21 reviews.

Total Lead Smart Rating: 7.5/10
This rating is based on the overall customer satisfaction, quality of service, and the mixed feedback regarding customer experiences with installation and return policies.

Conclusion:
Carpet Warehouse stands out as a reliable option for flooring needs in Lafayette, IN, noted for its prompt service and helpful staff. However, potential customers should consider the mixed reviews and ensure they understand the return policies and installation processes before proceeding.

Member Since August 2024

Listing Id 316911

Contact Info

1505 Sagamore Pkwy S, Lafayette, IN 47905
(765) 447-5520
Lead Smart Rating :
7.5/10.0

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Listing location

1505 Sagamore Pkwy S, Lafayette, IN 47905

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Reviews

Vinny Goku Foreman

a month ago

Very quick. Good selection and price. They worked very hard and did an awesome job.

Dennis W

9 months ago

Buyer beware! I purchased 14 boxes of laminate, installer I hired, but has done work for them was ready to install. But we found new laminate under the carpet he removed. Thus not needing new laminate. No boxes open, they refused to allow return and it was NOT a special order, it was warehouse stock. I will not use them again for anything.

Davida Love

a year ago

Our experience with John and his helper Caleb was less than we hoped for. Much complaint from John about how our home rooms weren’t easy to lay the vinyl plant flooring. He measured and should have taken note. We have oak floor trim and was informed it and the walls wouldn’t be guaranteed to not get broken or damaged when removing and putting back on, they were in excess. When another installer from Carpet Warehouse did flooring previously our walls and trim were not damaged. Places where the flooring wasn’t close to wall with trim back on and old floor exposed. We argued about metal strip in transition room edges when we were told it would t be a problem. Stressful experience…

Teresa George

2 years ago

They were the nicest people, prices were right. When we do the upstairs we will be going back.

Bobby Maestas

2 years ago

They were great helping us get the right carpet, price, and scheduling for the installation. The real measure of a great business is how they act when things go wrong. They were great. They went the extra mile -twice- until everything was resolved. I recommend them highly.

David Bond (GenerateTV Network)

3 years ago

This local business came to our rescue when in need. Great, friendly and very professional. Couldn’t be happier I really recommend them.

Alexandra Davis

3 years ago

Very kind people, helped me stay in my budget and work with my timeline. Highly recommend!!

BRUCE STEVENS

3 years ago

You can’t buy anything without having them install it

Jeffrey Roberts

3 years ago

Great business local family owned very helpful with all your flooring needs stop in give them opportunity to bid your flooring needs

Greg Eakins

4 years ago

Rich is fantastic to work with. This isn’t some big chain store, it’s just a couple that love carpet. Bought a whole house worth of the stuff and had them install it and everything looks flawless. I was kept informed through the whole process and everything went exactly as he said it would. Highly recommend.