First Class Flooring in Jacksonville-NC, North Carolina 28546

First Class Flooring

3275 New Bern Hwy #100, Jacksonville, NC 28546

4.5 (29 reviews)

Overview:
First Class Flooring is a flooring store located in Jacksonville, NC, specializing in various flooring solutions, including luxury vinyl plank (LVP) and engineered hardwood. The company has built a solid reputation for quality service and a diverse selection of flooring options.

Services Provided:
– LVP flooring installation
– Engineered hardwood sales and installation
– Expert consultations and advice on flooring choices
– Home improvement flooring services

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (910) 219-3534

Customer Reviews and Sentiment:
First Class Flooring has received positive feedback across various platforms:

Google Reviews: 4.5 stars based on 29 reviews.

Positive sentiments emphasize the company’s outstanding customer service, quality workmanship, and efficient communication. Customers have frequently praised the professionalism and support from staff members like Sean and Robert.

Examples of positive reviews include:
“Sean was fantastic to work with… The contractor Al and his crew did a phenomenal job pulling up and putting down the new floors.” – Leslie Allen
“Sean is always on top of communication and fair pricing… I will continue to do business with them…” – Kari Fritts
“The best in Jacksonville!” – David Dixon

However, there was a notable complaint regarding a lack of communication, where a customer mentioned not receiving a call back after an inquiry.

Review Summary:
Positive Sentiments: Outstanding customer service, skilled installation, fair pricing, and a huge selection of flooring choices.
Negative Sentiments: Issues with communication or follow-up for some customers.

Additional Ratings:
BirdEye: 4.5 stars based on 29 reviews, indicating a consistent level of customer satisfaction.
Total Lead Smart Rating: 8.2/10
This rating reflects a strong positive sentiment from the majority of customers, coupled with occasional communication issues that have been noted.

Conclusion:
First Class Flooring is a highly regarded flooring provider in Jacksonville, NC, recognized for its expertise in flooring solutions and customer service. Although most customers report positive experiences, potential clients should be mindful of the occasional communication issues highlighted in reviews when making their decision.

Member Since August 2024

Listing Id 315477

Contact Info

3275 New Bern Hwy #100, Jacksonville, NC 28546
(910) 219-3534
Lead Smart Rating :
8.2/10.0

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3275 New Bern Hwy #100, Jacksonville, NC 28546

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Reviews

Leslie Allen

4 months ago

Sean was fantastic to work with. We chose to have our entire downstairs floors removed and put down LVP floors. The contractor Al and his crew did a phenomenal job pulling up and putting down the new floors.

Kari Fritts

10 months ago

Can’t say enough good things about First Class Flooring. We have used them 3 times now. Just had our 3rd bedroom redone. Sean is always on top of cummunication and fair pricing. I will continue to do business with them and recommend them to anyone looking for new flooring. They are efficient and just down right good people! I’m hoping by January to have my new LVP floors put in and and they will be who I choose for the job. If I could give this company 10 stars I definitely would. Thank you again Sean and Denny!!

Julia Phillips

a year ago

Couldn’t have asked for a better LVP install. Beautifully done!

Ioannis Vrachnos

a year ago

If you are looking for flooring, do not hesitate to stop in and see for yourself. The storefront may appear to be small, but what I found was not “big box store” orange or blue products. They have a HUGE selection and worked with us in helping select the right look, fit and style we where going for. We had gone back several times, for different samples until we found “the one”. We went with a wide plank, engineered hardwood which we where running throughout the home (2300 sqft). To be 100% transparent, this house is not a flip, not a sell it in 3-4 years, this is our forever home and we wanted a floor which can stand the test of time. I learned a long time ago the reason why the big box stores can sell mass produced flooring for 99cents a sqft. You get what you pay for. If you are looking for flooring to customize your home and don’t want it to look like every other rental property or flip house in the area, you need to go speak to the staff here and see what they can do for you. I cannot thank Robert enough for all the time and effort he put into getting us samples and tips for choosing the right flooring. Truly a great place with great people.

Sharon Stahr

a year ago

Outstanding work done putting LPV in my bathroom. Highly recommend!

andrew shettleroe

3 years ago

Very helpful

Angela St Denis

3 years ago

Went in and spoke with a man, then called about some flooring. They never returned my call. Got my flooring elsewhere.

David Dixon

3 years ago

The best in Jacksonville!

WAYNE SIMMERMAN

4 years ago

Highly Recommend! Outstanding customer service and extremely knowledgeable.

Chris Mellon

4 years ago

Robert was very professional, and the guys that did the carpet knocked it out in a timely fashion and it looks amazing!

First Class Flooring