Floor Decor LTD

Overview:
Floor Decor LTD is a flooring store located in Houston, TX, specializing in a wide range of flooring options including wood, tile, and carpeting. They are known for providing high-quality products and exceptional customer service.

Services Provided:
Flooring sales and installation, bathroom remodeling, customer consultation, product selection assistance.

Contact Information:
Phone: (713) 977-6382

Customer Reviews and Sentiment:
Google Reviews: 4.6 stars based on 28 reviews.

Positive feedback highlights the company’s knowledgeable staff, excellent service, prompt installation, and attention to detail. Customers have specifically praised their professionalism and the quality of workmanship provided.

Examples of positive reviews include:
“Mark and his crew know how to provide top notch service… Couldn’t be more pleased. Highly recommend!” – N J
“Jim was awesome, knowledgeable and very helpful!” – Ms. B
“Great customer friendly service here!!” – Ms. B

The negative feedback cites issues with service speed, indicating a delay that some customers found frustrating.

Examples of negative reviews include:
“Slowest service I’ve ever experienced in life.” – Pat Arceneaux

Review Summary:
Positive Sentiments: Knowledgeable and friendly staff, prompt service, high-quality products, professional installation, and overall great customer experiences.
Negative Sentiments: Complaints regarding slow service.

Additional Ratings:
BirdEye: 4.6 stars based on 28 reviews, reflecting strong customer satisfaction.
Total Lead Smart Rating: 8.5/10. This rating is indicative of the high-quality service and products offered, balanced against the noted service speed issue reflected in some reviews.

Conclusion:
Floor Decor LTD appears to be a reliable choice for flooring solutions in Houston, TX. They are recognized for their knowledgeable staff and prompt service but potential customers should be aware of occasional delays in service.