Floorworks

Overview:
Floorworks is a flooring store located in Germantown, TN. They specialize in providing a range of flooring options, including carpet and hardwood installations. The company is known for its professionalism and durable workmanship, catering to both residential and commercial clients.

Services Provided:
– Carpet installation
– Hardwood flooring installation
– Assistance in flooring selection
– Competitive pricing on flooring materials

Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays.

Contact Information:
Phone: (901) 288-1111
Website: https://shawfloors.com/stores/dealerprofile/25424/floorworks

Customer Reviews and Sentiment:
Floorworks has an overall rating of 4.4 stars based on 7 reviews.

Positive feedback emphasizes the company’s professionalism, knowledge, and excellent craftsmanship. Customers particularly appreciate the pricing options, patience during the selection process, and the positive outcomes from their flooring projects.

Examples of positive reviews include:
“I have referred quite a few customers to Brian and his team since working with them years ago for carpet and other flooring… They are always professional.” – Collin Champagne
“The gentlemen in this office are great! They have been so patient… they beat their price by a landslide.” – Paige Botts
“Extremely knowledgeable and craftsmanship is always excellent.” – Scott Carrier

However, there is a notable negative review discussing issues with unfinished work, poor communication, and a lack of follow-up, leading to customer dissatisfaction.
“They left our job without finishing… We called several times… and were given the run around.” – M Bishop

Review Summary:
Positive Sentiments: Professionalism, competitive pricing, excellent craftsmanship, and customer service.
Negative Sentiments: Issues with project completion, poor communication, and unresolved complaints.

Additional Ratings:
BirdEye: 4.4 stars based on 7 reviews, reflecting a consistent sentiment of customer satisfaction.
Total Lead Smart Rating: 7.3/10. This rating is based on the overall customer satisfaction and a mix of positive and negative experiences reported by customers.

Conclusion:
Floorworks demonstrates a solid reputation for flooring services in Germantown, TN, primarily valued for their professionalism and competitive pricing. However, potential customers should remain cautious regarding the mixed reviews about project management and communication issues.