Payless Carpet & Flooring

Overview:
Payless Carpet & Flooring is a carpet store located in Garden City, MI. The company specializes in carpet and flooring solutions, catering to both residential and commercial clients.

Services Provided:
– Carpet installation
– Flooring replacement
– Customer consultation and product recommendations

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (313) 529-7373
Website: http://paylesscarpetllc.com/

Customer Reviews and Sentiment:
Payless Carpet & Flooring has a mixed sentiment reflected in its reviews:

Google Reviews: 3.9 stars based on 11 reviews.

Positive feedback emphasizes the professionalism, quick service, and quality of work provided by the staff. Customers have particularly appreciated the helpfulness and knowledge of the employees.

Examples of positive reviews include:
“Michael was extremely professional, quick, and did an AMAZING Job!” – Jordan Viehmeyer
“Everything went fairly well… Mike took care of the issues.” – debbie daniels

However, there are notable negative sentiments regarding customer service and product quality:
“The owner has not responded to my flooring issues.” – Lisa Wilson
“The carpet makes your socks turn colors… the dye coming out of the carpet.” – brad smith

Review Summary:
Positive Sentiments: Professional and quick service, knowledgeable staff, high-quality installations.
Negative Sentiments: Poor customer service response, product quality issues, and unresolved complaints.

Additional Ratings:
BirdEye: 3.9 stars based on 11 reviews, showing a similar trend with both positive experiences and recurring negative issues regarding communication and product quality.
Total Lead Smart Rating: 6.3/10. This rating reflects a generally positive service experience but is tempered by serious complaints related to customer service and product durability issues.

Conclusion:
Payless Carpet & Flooring offers a range of carpet and flooring solutions with a significant focus on customer service. Although many customers have reported satisfaction with their professional staff and quality work, the unresolved complaints and negative product experiences suggest potential customers should proceed with caution.