Overview:
Peek’s Floor Co. is a flooring store located in Frisco, TX. The company specializes in a wide range of flooring solutions including carpet, hardwood, and other types of flooring products. With a focus on customer satisfaction, Peek’s provides personalized service to help customers find the perfect flooring for their needs.
Services Provided:
– Carpet installation
– Hardwood flooring
– Floor selection assistance
– Product pricing consultations
– Professional installation services
Timings:
Monday to Saturday 9 AM to 5 PM
Contact Information:
Phone: (972) 712-2341
Website: https://peekscarpet.com/
Customer Reviews and Sentiment:
Peek’s Floor Co. has received generally positive feedback, with a Google Reviews rating of 4.5 stars based on 91 reviews.
Positive sentiments highlight the professionalism of their staff, particularly Areez and Todd, as well as the quality of work and services provided. Customers have praised the attentive and knowledgeable service, with specific mention of smooth installation processes.
Examples of positive reviews include:
“Truly awesome experience and would highly recommend this store and Areez for your flooring needs.” – Samuel Hetal
“I have used Todd at Peek several times… I’ve been very happy with the service and the ultimate quality of the work.” – Peter Ianace
“Todd made the experience seamless from beginning to end.” – Steve Clark
Negative feedback highlights issues with service and fulfillment, particularly concerning order completion and customer service interactions.
Examples of negative reviews include:
“Extremely disappointing experience… Wouldn’t use in a dog house.” – Ofra Gordon
“… walked out – is this how you expect to make a $50K sale??” – sumeet goyal
Review Summary:
Positive Sentiments: Professional and knowledgeable staff, high-quality installation, excellent communication, and good product selection.
Negative Sentiments: Order fulfillment issues and poor customer service experiences.
Additional Ratings:
BirdEye: 4.5 stars based on 91 reviews, indicating a strong reputation but pointing out some customer dissatisfaction in service experiences.
Total Lead Smart Rating: 8.2/10 – This score reflects high customer satisfaction overall, though tempered by a few notable complaints regarding service failures and communication issues.
Conclusion:
Peek’s Floor Co. is a well-regarded flooring store in Frisco, TX, known for its dedicated staff and quality flooring solutions. While many customers rave about the smooth process and the expertise of their sales team, potential clients should be mindful of the reported service lapses and order fulfillment challenges as they make their flooring decisions.
Member Since August 2024
Listing Id 310902