Carpet Garage Flooring Center, West Fargo ND

Overview:
Carpet Garage Flooring Center is a prominent flooring store located in West Fargo, ND. The company specializes in a wide range of flooring products, including carpets and vinyl plank flooring, and is known for its customer service and knowledgeable staff.

Services Provided:
– Flooring selection assistance
– Product installation
– Customer service and consultations

Timings:
Monday to Saturday 9 AM to 6 PM
Closed on Sundays

Contact Information:
Phone: (701) 281-9631
Website: www.carpetgarage.com

Customer Reviews and Sentiment:
Carpet Garage Flooring Center has received mostly positive feedback across various platforms, totaling 44 reviews and a rating of 4.1 stars.

Positive feedback highlights the company’s knowledgeable staff, particularly Dillon, who has been commended for his exceptional service, patience, and product recommendations.
Examples of positive reviews include:
“Dillon did a terrific job helping me select the correct flooring.” – Heather Heising
“Dillon is my go-to; he goes above and beyond.” – Nolan Prinze
“Thank you, Carpet Garage!” – Gwenn Williams

On the other hand, there are some critical reviews, especially regarding installation issues and lack of follow-up on unfinished work:
“The installers won’t return my calls anymore. Very Very disappointing!” – Chris Thomasson

Review Summary:
Positive Sentiments: Exceptional customer service, knowledgeable staff, quick turnaround, helpful in product selection.
Negative Sentiments: Issues with unfinished installations and lack of communication regarding follow-ups.

Additional Ratings:
BirdEye: 4.1 stars based on 44 reviews. (Reflecting a similar trend of customer satisfaction)
Total Lead Smart Rating: 7.5/10. This rating is based on the overall customer satisfaction and quality of services, coupled with some unresolved installation complaints. The business has a strong positive sentiment from most customers, though the noted installation issues slightly lower the overall score.

Conclusion:
Carpet Garage Flooring Center appears to be a reliable choice for flooring products and services in West Fargo, ND, especially noted for their customer service and knowledgeable staff. However, potential customers should be aware of some complaints regarding installation follow-up before making a decision.