M.L. Dunn Flooring in Englewood-OH, Ohio 45322

M.L. Dunn Flooring

8 W National Rd, Englewood, OH 45322

3.5 (11 reviews)

Overview:
M.L. Dunn Flooring is a carpet store located in Englewood, OH. The company specializes in providing flooring solutions, including carpeting for residential projects. With a range of products offered, they aim to meet the flooring needs of their customers.

Services Provided:
– Carpet installation
– Flooring solutions
– Estimates for flooring projects

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (937) 264-3000
Website: www.mldunnflooring.com

Customer Reviews and Sentiment:
M.L. Dunn Flooring has received mixed reviews across various platforms:
Google Reviews: 3.5 stars based on 11 reviews.

Positive feedback highlights the company’s excellent service, professionalism, and quality of installation. Customers have particularly noted the patience of the staff and the final appearance of their flooring projects.

Examples of positive reviews include:
“Excellent service and installation, on time and as quoted.” – Paul Daily
“Very professional installer and company. My carpet looks great!” – Jenny Kimerling
“Great service and Great Prices.” – Tom Hartman

However, several complaints point to issues such as pricing, non-responsiveness, and poor installation quality. These negative experiences have significantly impacted customer satisfaction.

Examples of negative reviews include:
“Overpriced, not open to questions or concerns.” – John Debrosse
“I had several times for floors… this time the installers made many mistakes.” – Marilynne Gracey

Review Summary:
Positive Sentiments: Excellent service, professional staff, quality installation, patience in helping customers, and good pricing.
Negative Sentiments: High prices, poor communication, installation errors, and missed appointments.

Additional Ratings:
BirdEye: 3.5 stars based on 11 reviews, indicating a balance of customer satisfaction with significant issues raised.
Better Business Bureau (BBB): Not notably mentioned in the feedback provided.
Total Lead Smart Rating: 5.0/10. This rating reflects a balance of positive customer experiences overshadowed by several serious complaints regarding pricing and service reliability.

Conclusion:
M.L. Dunn Flooring presents a mixed reputation for carpet installation services in Englewood, OH. While many customers commend their professionalism and quality work, the concern with pricing, communication issues, and installation mistakes are significant points for potential customers to consider before making a decision.

Member Since August 2024

Listing Id 308726

Contact Info

8 W National Rd, Englewood, OH 45322
(937) 264-3000
Lead Smart Rating :
5.0/10.0

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Listing location

8 W National Rd, Englewood, OH 45322

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Reviews

John debrosse

2 months ago

overpriced, not open to questions or concerns.

Paul Daily

a year ago

this company provided excellent service and installation, on time and as quoted. I have referred them to several friends ever since.

Joanne Cottrell

2 years ago

Very disappointed. Owner was a no show to complete estimate. Must not need the business. Wouldn’t recommend if you want your floors completed. What I don’t understand is you stop in M L Dunn, talk to Murray, bring your dimensions, get samples, set up appointment to to get final estimate with him and he doesn’t show up.

Jenny Kimerling

2 years ago

Highly recommend! They have put carpet in my kids room and on our stairs. Very professional installer and company. My carpet looks great! Thank you Murray and staff!

Dan Walker

2 years ago

My wife and I took at least a month or so to decide on the type of flooring we wanted. ML Dunn was very patient with us once we decided the team was professional and on time even finished the project a day early we are very happy with how our floors turned out.

Marilynne Gracey

3 years ago

I had MLDunn a couple of yrs ago and I would stay clear of this company. I’ve had several times for floors and did beautiful job. But this time the installers made many mistakes on the installing. The man cut the door jam too high on one side and the salesman refused to fix it. Two other places which I pointed out to the salesman and said he couldn’t do anything about it. One place the baseboard didn’t even cover the mistake and another area is a definite split in the flooring that doesn’t come together. The salesman was aggravated with me for complaining about it. It cost me $3000 and now I’m going to have to pay someone to take up the baseboard and all the flooring. And even the instalkers started to install the wrong and his answer was that it was faster to do it that way. I had to call the salesman so they would do it the right way. Stay clear of M L Dunn if you want it done right!

Jeffrey Bryant

3 years ago

Prices way too expensive I found and company for half the price and they listened to my concerns and wasn’t short with me when I called unlike ml Dunn

Tom Hartman

3 years ago

Great service and Great Prices.