Buff & Coat in Duluth, Georgia 30097

Buff & Coat

4400 Abbotts Pointe Ct, Duluth, GA 30097

4.4 (7 reviews)

Overview:
Buff & Coat is a flooring contractor based in Duluth, GA, specializing in hardwood flooring installation, refinishing, and repair. The company is known for its commitment to customer satisfaction and high-quality workmanship.

Services Provided:
– Hardwood flooring installation
– Floor refinishing
– Carpet removal and replacement with hardwood
– Custom stain matching
– Staircase refinishing and modifications

Timings (Example: Monday to Saturday 9 AM to 5 PM):
Monday to Friday 9 AM to 5 PM
Closed on weekends

Contact Information:
Phone: (404) 788-4028
Website: http://buffandcoatatlanta.com/

Customer Reviews and Sentiment:
Buff & Coat has received positive reviews across various platforms:

Google Reviews: 4.4 stars based on 7 reviews.

Positive feedback highlights the company’s professionalism, attention to detail, effective communication, and the quality of their work. Customers have noted the excellent results of flooring projects and reliable service.

Examples of positive reviews include:
“Fred, Antonio and Michael did a fabulous job on our floors… I am very happy!!” – Beth Ruprecht
“Fred is awesome, has great communication and a pleasure to talk to!” – Tennille Bell
“Mr. Fred is very professional, a man of his words, and can be trusted.” – Danny Tanghal

The complaint mentioned an unprofessional service experience, including wasted supplies and inadequate clean-up, leading to customer dissatisfaction.

Review Summary:
Positive Sentiments: Professionalism, great communication, quality craftsmanship, and timely service.
Negative Sentiments: Issues with cleanliness and responsiveness to complaints.

Additional Ratings:
Total Lead Smart Rating: 7.5/10
This rating reflects overall customer satisfaction and high-quality service, while also acknowledging the negative feedback regarding unprofessionalism from a dissatisfied customer.

Conclusion:
Buff & Coat appears to be a strong choice for flooring services in Duluth, GA, particularly noted for their high-quality work and customer service. However, potential customers should be cautious of the mixed reviews regarding professionalism and responsiveness.

Member Since August 2024

Listing Id 307632

Contact Info

4400 Abbotts Pointe Ct, Duluth, GA 30097
(404) 788-4028
Lead Smart Rating :
7.5/10.0

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4400 Abbotts Pointe Ct, Duluth, GA 30097

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Reviews

Beth Ruprecht

4 months ago

Fred, Antonio and Michael did a fabulous job on our floors. They installed two rooms of red oak and then matched it to the rest of the house. Great attention to detail and great communication. Plus, Fred is not a hard sell guy. He explained the process, his rates were very reasonable and the work was started and finished when he said it would be. I am very happy!!

Tennille Bell

8 months ago

We removed carpet and and replaced with hardwood in a few rooms of our house and the floors look amazing! The other hardwood we already had was rebuffed and stained to match the newer floors. Fred is awesome, has great communication and a pleasure to talk to!

Danny Tanghal

a year ago

We have existing hardwood floors from our entry way/foyer to the hallway, kitchen and breakfast area. We have four rooms that are carpeted and would like them replaced with with the same hardwood. Nearly every retail place we visited want to rip out our hardwood and replace with new laminate wood type. I am glad that my niece referred Mr. Fred from Buff and Coat of Atlanta. Mr. Fred is very professional, a man of his words, and can be trusted. His crew came over did the work and completed everything ahead of schedule. I say can be trusted cause I had to leave my house a few times with him and his crew alone at my house. Bottom line, attached pictures says it all. Thank Mr. Fred and your crew. Awesome job!

Tony Harris

a year ago

I used Buff and Coat Atlanta to change the color of my floors along with taking out carpet in an area and inputting wood in its place. He matched the wood perfectly and the floors look fabulous! He also took off the carpet on the stairs and added hardwood and it looks awesome. He also added metal ballisters to the stairs and rails. Totally transformed my house and it is beautiful. I will only use Fred for any of my wood flooring needs. Great job Fred!!!

Samantha Holliday

2 years ago

This company is unprofessional. Waisted most of the supplies, left behind a hazardous mess in my home. I’ve been calling to have them rectify the situation, they refuse to do so and have chosen to ignore my calls. Completely dissatisfied with this company from the Metro Atlanta area. (Unsatisfied customer “Michelle R” )

James Van Buren

4 years ago

We have been on Buff and Coat’s projects many times in the past 7 years. They do a great job and their customer service is the best! We have used them to refinish floors also and they did a great job! Buff and Coat is the best around town!