Elements and Surfaces

Overview:
Elements and Surfaces is a tile store located in Delray Beach, FL, specializing in a variety of custom tile options for flooring, backsplashes, and walls. The store is praised for its unique selection and knowledgeable staff.

Services Provided:
– Tile selection and sales
– Custom design consultation
– Interior design support

Timings:
Monday to Saturday 10 AM to 6 PM
Closed on Sundays

Contact Information:
Phone: (561) 278-8100
Website: nan

Customer Reviews and Sentiment:
Elements and Surfaces has a rating of 4.3 stars based on 6 reviews across various platforms.

Positive feedback emphasizes the breathtaking tile selection, exceptional customer service, and knowledgeable staff. Customers have praised the store for its variety and the helpfulness of the staff in providing design assistance.

Examples of positive reviews include:
“I am a High End Interior Designer, the tile sele in this Store is breathtaking!! The Sales Reps extremely nice and knowledgeable.” – Javier Chacone
“The very best in custom. Exceptional service.” – Jennifer Pagano

In contrast, there is a notable complaint regarding poor communication, with a customer expressing frustration over unreturned calls and full email inboxes.

The complaint mentioned:
“They do not answer their phone and email is full for days. Ridiculous. They just lost my business.” – Terrill Zimmerman

Review Summary:
Positive Sentiments: Unique selection of tiles, knowledgeable staff, excellent design consultation, and great customer service.
Negative Sentiments: Issues with communication and responsiveness.

Additional Ratings:
Google Reviews: 4.3 stars based on 6 reviews, reflecting overall customer satisfaction with noted challenges in communication.

Total Lead Smart Rating: 7.5/10
This rating reflects strong customer satisfaction regarding tile selection and service quality, tempered by the significant issue of communication that has affected some customers’ experiences.

Conclusion:
Elements and Surfaces in Delray Beach, FL, is a highly regarded tile store known for its exquisite selection and exceptional service. However, potential customers should be mindful of the ongoing communication issues reported by some reviewers before making a visit.