Bob Taylor Carpet One Floor & Home in Crestview, Florida 32536

Bob Taylor Carpet One Floor & Home

5902 FL-85 North, Crestview, FL 32536

4 (36 reviews)

Overview:
Bob Taylor Carpet One Floor & Home is a flooring store located in Crestview, FL. The company specializes in a variety of flooring solutions, including luxury vinyl plank (LVP) and carpeting, catering to both residential and commercial clients.

Services Provided:
– Carpet installation
– Luxury vinyl plank (LVP) installation
– Flooring measurement and consultation
– Tile and back splash services

Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays.

Contact Information:
Phone: (850) 682-1090
Website: http://www.bobtaylorscarpetonecrestview.com/

Customer Reviews and Sentiment:
Bob Taylor Carpet One Floor & Home has received a mix of reviews, resulting in a rating of 4.0 stars based on 36 reviews.

Positive feedback highlights the company’s friendly staff, quality products, and effective installation services. Notable comments include:
“Everyone from the store and the installers were a pleasure to work with.” – Aaron Rudolph
“The ladies there are all very nice.” – Nelia C

Conversely, negative reviews emphasize issues with customer service and follow-up, particularly regarding communication failures. Examples of negative sentiments include:
“I never heard back from them.” – Jennifer Whitchard
“Horrible customer service.” – Joshua Langlois

Review Summary:
Positive Sentiments: Friendly and knowledgeable staff, quality products, and efficient installation.
Negative Sentiments: Poor communication, lack of follow-up, and unsatisfactory customer service experiences.

Additional Ratings:
Google Reviews: 4.0 stars based on 36 reviews.
Total Lead Smart Rating: 6.5/10 – This rating indicates a reasonable level of customer satisfaction, with strong positive comments but notable issues regarding communication that could be improved.

Conclusion:
Bob Taylor Carpet One Floor & Home appears to be a solid choice for flooring needs in Crestview, FL, appreciated for its helpful staff and quality offerings. However, potential customers should be aware of the mixed reviews, particularly in terms of communication and follow-up, before making a decision.

Member Since August 2024

Listing Id 305976

Contact Info

5902 FL-85 North, Crestview, FL 32536
(850) 682-1090
Lead Smart Rating :
6.5/10.0

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5902 FL-85 North, Crestview, FL 32536

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Reviews

Aaron Rudolph

2 months ago

I had this store install LVP and carpet in my town home and it looks amazing! Everyone from the store and the installers were a pleasure to work with. Special thanks to Kim, Sylkia, and Shane for all the hard work to get my home ready by the weekend.

Jennifer Whitchard

4 months ago

I stopped by and made an appointment for them to come on 03/05/24 to measure one room for new flooring. The lady came out and measured and said she would be in touch with an estimate. I never heard back from them. I called today 03/15/24 to let them know I am gonna go with another company because it’s been almost 2 weeks and have not heard back from them at all. The lady that took the call and my info sounded like she really didn’t care that I would be going with another company.

J Haynie

5 months ago

It was fine. Nice, knowledgeable staff, good products, just out of my price range for a single bedroom.

Joshua Langlois

5 months ago

Horrible customer service

tommy mcgill

9 months ago

Very pleasant people…They had just what we needed…Fair price…

Janel York

11 months ago

Luke helped pick out carpet and measure for accurate amount. Will and Mathew installed the carpet, moved furniture and cleaned up. Very friendly and courteous.

Sharon Dinkins

a year ago

After a contract was written and half of cost paid. Price jumped 1200.00 dollars.

Michael Smith

a year ago

Beware of the installer that this company uses named Chasen Dewey . Mother-in-law said he was never on time and always bad mouthing Bob Taylor Crestview. Mother-in-law was tired of hearing him and his helper complain about Bob Taylor and the management there and his personal issues about them not paying him enough money. We will not be using this company anymore or recommending them until they have some quality installers who look and act professional. Will use another company out of Fort Walton Beach to fix the issues that he blames on the material.

Nelia C

a year ago

We had a great experience at Bob Taylor Carpet One Flooring. The ladies there are all very nice. Sylkia was above and beyond helpful. She helped us find exactly what we were looking for. My back splash is beautiful. We will be back for more tile when we redo the bathroom. Thank you

hector hernandez

2 years ago

Have used these folks half a dozen times or more and they never disappoint. They were on cost and on schedule and the installation was spot on. Sylkia Stewart has a wealth of knowledge and is a pleasure to work with. I will be using them again for use.