Carpet King Floor Coverings in Columbus-OH, Ohio 43215

Carpet King Floor Coverings

1076 Ridge St, Columbus, OH 43215

4.2 (31 reviews)

Overview:
Carpet King Floor Coverings is a flooring store located in Columbus, OH. The company offers a range of flooring solutions including carpet installation, luxury vinyl plank flooring, and other related services, with a commitment to customer satisfaction and quality workmanship.

Services Provided:
– Carpet installation
– Luxury vinyl plank flooring
– Floor covering solutions
– Expert consultations and suggestions
– Furniture moving assistance during installation

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (614) 486-0550
Website: https://www.flooringstorecolumbusoh.com/

Customer Reviews and Sentiment:
Carpet King Floor Coverings has received a strong rating of 4.2 stars based on 31 reviews.

Positive feedback emphasizes the company’s responsiveness, professional service, and quality of installation.

Examples of positive reviews include:
“Very professional, knowledgeable and efficient. Have used them numerous times and never disappointed.” – Ron Roberts
“Great service and excellent installers who went above and beyond.” – Jennifer Rigney
“Job went very well and we love the new look of the floors.” – John Curtis McKenzie

Concerns raised include issues with poor communication and missed appointments.

The complaint highlighted issues regarding communication and scheduling.

Review Summary:
Positive Sentiments: High-quality installations, responsive customer service, helpful staff, and excellent job performance.
Negative Sentiments: Poor communication, missed appointments, and delays in order fulfillment.

Additional Ratings:
BirdEye: 4.2 stars based on 31 reviews, reflecting overall customer satisfaction but with noted communication issues.
Total Lead Smart Rating: 7.5/10, based on positive customer experiences regarding quality installation and service but tempered by notable communication concerns and missed appointments.

Conclusion:
Carpet King Floor Coverings stands out as a reliable choice for flooring installation in Columbus, OH, known for their quality service and professionalism. Potential customers should, however, be mindful of the communication challenges reported by some clients.

Member Since August 2024

Listing Id 305144

Contact Info

1076 Ridge St, Columbus, OH 43215
(614) 486-0550
Lead Smart Rating :
7.5/10.0

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Listing location

1076 Ridge St, Columbus, OH 43215

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Reviews

Kurt Ruen

6 months ago

They did an installation for us and went above and beyond to make it great. They were responsive and professional.

Dr. Michael Schecter

6 months ago

The owner, Tom, was attentive from the moment I contacted him. He brought samples of everything I needed and gave really good suggestions. The employees who actually laid the carpet did a great job. They even went the extra mile by helping me move furniture back and adding the leftover base to the bottom of the display tables as they were finishing up. The office looks great.

John Curtis McKenzie

6 months ago

Job went very well and we love the new look of the floors.

Kurtis Young

2 years ago

After visiting the showroom and taking a carpet sample home, I called to setup a time for the salesman to come measure and provide an estimate. I called multiple times over a 3 hour period and finally got someone to pick up. On the scheduled day he was a no show, no call. A few days later I called him and he stated that he had lost the piece of paper that he had written my phone number and address on. We made an appointment for the very next day for him to come out to the house. Once again he was a no show, no call. I haven’t heard from him since. I can’t comment on the delivery time, installation process, etc., because I can’t even get them to come provide an estimate.

Diane Donnelly

2 years ago

Carpet is beautiful and well-installed. My problem is with communication. The carpet took a lot longer than expected to come to the store, which I understand can happen due to Covid, etc. But every time I called to check, I was told “I’ll call the company and see what’s going on and get back to you” and would never call me back. Frustrating. Especially when I was told the carpet would come in a couple weeks and it took months.

Henry Lisk

3 years ago

Great staff. Super friendly and conveniently located. These guys are expected. Thanks you guys. The job looks great!

jeff janovyak

3 years ago

Chris was very helpful and patient. All the other employees were also great

Jennifer Rigney

3 years ago

Great service and excellent installers who went above and beyond installing a luxury vinyl plank floor in two rooms. A quality job and they were very hard workers ensuring everything was just how we wanted before they finished.

Pat Swanson

3 years ago

I got my best price from Carpet King flooring installers came out on time. excellent job

Ron Roberts

3 years ago

Very professional, knowledgeable and efficient. Have used them numerous times and never disappointed. Tom always exceeds my expectations.