Accent Floor Coverings LLC in Columbia-MO, Missouri 65202

Accent Floor Coverings LLC

4614 MO-763, Columbia, MO 65202

4.1 (11 reviews)

Overview:
Accent Floor Coverings LLC is a flooring store located in Columbia, MO, that specializes in providing various flooring options, including carpets and other surface materials. The company aims to offer quality products and services to help customers enhance their living spaces.

Services Provided:
– Flooring Sales
– Carpet Installation
– Customer Consultation and Recommendations

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (573) 874-2832
Website: https://accentfc.com/

Customer Reviews and Sentiment:
Google Reviews: 4.1 stars based on 11 reviews.

Positive feedback commends the company’s helpfulness, professional installation, and effective communication. Customers mention a wide range of positive experiences with recommendations and satisfaction in product quality.

Examples of positive reviews include:
“Extremely happy with my new carpet… the installers were amazingly professional.” – Emily Gass
“They have been very helpful, good with suggestions and ideas.” – Chris Marks

Conversely, some negative sentiments highlight issues with communication and service quality over time, notably regarding unresolved problems with installations.

Examples of negative reviews include:
“Now I am having problems with the installed products… I am still hoping for help.” – Sandra Nelson
“Customer service leaves much to be desired… lack of communication.” – J B

Review Summary:
Positive Sentiments: Helpful staff, quality products, professional installation, good pricing.
Negative Sentiments: Communication issues, unresolved complaints, and difficulties with product returns.

Additional Ratings:
BirdEye: 4.1 stars based on 11 reviews, reflecting consistent customer satisfaction but also highlighting areas for improvement.
Total Lead Smart Rating: 6.5/10, indicating a mix of strong product offerings and notable customer service challenges that potential clients should consider.

Conclusion:
Accent Floor Coverings LLC presents itself as a viable option for flooring needs in Columbia, MO, characterized by quality products and strong recommendations from satisfied customers. However, potential customers should be aware of recurring communication issues and service follow-up challenges noted in the reviews.

Member Since August 2024

Listing Id 304908

Contact Info

4614 MO-763, Columbia, MO 65202
(573) 874-2832
Lead Smart Rating :
6.5/10.0

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4614 MO-763, Columbia, MO 65202

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Reviews

Chris Marks

7 months ago

They have been very helpful, good with suggestions and ideas. Easy to work with.

Emily Gass

10 months ago

Extremely happy with my new carpet from Accent Flooring. The staff was honest, made great recommendations, and helped me choose the right carpet for my budget. The installers were amazingly professional. I felt the quality, pricing and customer service were all really excellent. I would highly recommend this company to my friends and family.

Herring Mike

a year ago

My name is Diego I am trying to talk to Anthony

Sandra Nelson

2 years ago

The company was great 5 years ago when selling me flooring for our home renovations. Installation was a little shady but not bad enough to complain. Installer”disappeared “ for several days but eventually got the job completed. Now I am having problems with the installed products. After two canceled appointments and no returned phone calls I am still hoping for help. Everyone is busy right now; how you handle it is what makes a company exceptional.

Jose Olivares

3 years ago

It has good prices and good help when you shopping

J B

3 years ago

Not happy. In the past, I’ve been pleased. However, lately their customer service leaves much to be desired. The main problem is lack of communication. They will not call back. Once someone is eventually reached, they state they have not called because they do not have availability to put you on the schedule. That’s fine and I can understand that they may be extremely busy. However, the appropriate thing to do would be to call back and communicate that fact and keep the customer in the loop as to when an available appointment can be made. The other issue I have is after vinyl flooring is purchased, none of it can be returned. I have an entire box not used because they apparently over measured. I can’t return it, and I can’t use it. That costs me money. They have ticked me off enough that I will never use their services again once they have finished the install.