Sandman Wood Floor Refinishing

Overview:
Sandman Wood Floor Refinishing is a professional wood floor refinishing service located in Cleveland, OH. The company specializes in restoring and refinishing hardwood floors, providing high-quality craftsmanship to residential clients.

Services Provided:
– Hardwood floor refinishing
– Restoration of wood floors
– Removal of carpet prior to refinishing

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (216) 400-8960
Website: http://sandmanrestorations.com/

Customer Reviews and Sentiment:
Google Reviews: 4.8 stars based on 57 reviews.

Positive feedback emphasizes the company’s outstanding work quality, professionalism, and thorough cleanup. Customers highlight the beautiful results of their refinished floors and the owner Scott’s dedication.

Examples of positive reviews include:
“I highly recommend Sandman Wood Floor Refinishing… outstanding job uncovering and refinishing oak floors.” – Cyndie O’Bryon
“Scott does a good job.” – Scott Crisfield
“Wow, wow, 👏 wow. Scott Dahl did an amazing job on my old hardwood floors.” – Elaine Anadell

However, there is notable negative feedback regarding customer service, specifically concerning billing practices.

Examples of negative reviews include:
“I got a bill from them and had not even gotten to the house to review the work before I was threatened with a lien…” – Daniel Dawson

Review Summary:
Positive Sentiments: High-quality work, professional demeanor, thorough clean-up, and impressive results.
Negative Sentiments: Issues with billing communication and aggressive collection practices.

Additional Ratings:
BirdEye: 4.8 stars based on 57 reviews, reflecting overall customer satisfaction with a focus on quality service.
Total Lead Smart Rating: 7.5/10. This rating considers high-quality craftsmanship and positive customer experiences, balanced against the significant negative sentiment regarding billing and communication.

Conclusion:
Sandman Wood Floor Refinishing is recognized for its exceptional craftsmanship and professionalism in wood floor refinishing in Cleveland, OH. While the majority of reviews showcase satisfaction with the work performed, potential clients should be aware of the reported issues with billing practices that may affect their experience.