Fairway Tile & Carpet, Inc. in Clawson, Michigan 48017

Fairway Tile & Carpet, Inc.

21 E 14 Mile Rd, Clawson, MI 48017

4.3 (15 reviews)

Overview:
Fairway Tile & Carpet, Inc. is a carpet and flooring store located in Clawson, MI. The company specializes in a range of flooring products including tiles, carpets, and other related flooring materials.

Services Provided:
– Carpet and flooring sales
– Tile installation
– Customer consultations for flooring selection
– Remodeling assistance

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (248) 588-4429
Website: https://fairwaytileandcarpet.net/

Customer Reviews and Sentiment:
Fairway Tile & Carpet, Inc. boasts a rating of 4.3 stars based on 15 reviews across various platforms.

Positive feedback highlights the company’s excellent customer service, quality products, and skilled installation. Customers have praised their helpfulness and responsiveness during the selection process.

Examples of positive reviews include:
“Great experience with Fairway. They were very helpful when making my selection.” – Kyle Price
“Superb products, superb installation, superb service.” – Daniel Bousho
“The only place to buy flooring… customer service is off the charts.” – Tex

However, some customers expressed dissatisfaction with customer service, noting issues that detracted from their overall experience.
“I loved the product- terrible customer service.” – Carolyn Jennings

Review Summary:
Positive Sentiments: High-quality products, exceptional customer service, attentive installers, and knowledgeable staff.
Negative Sentiments: Customer service issues in handling concerns and delays in response.

Additional Ratings:
BirdEye: 4.3 stars based on 15 reviews, reflecting a strong overall satisfaction with occasional critiques.
Total Lead Smart Rating: 8.0

Conclusion:
Fairway Tile & Carpet, Inc. is a reputable choice for flooring solutions in Clawson, MI, recognized for its quality products and friendly service. While the majority of customers leave satisfied, potential clients should consider some reported customer service challenges when making their decision.

Member Since August 2024

Listing Id 304267

Contact Info

21 E 14 Mile Rd, Clawson, MI 48017
(248) 588-4429
Lead Smart Rating :
8.0/10.0

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Listing location

21 E 14 Mile Rd, Clawson, MI 48017

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Reviews

Carolyn Jennings

a year ago

I loved the product- terrible customer service. I could have ordered online for less but decided to purchase from a local small business. I won’t be using Fairway tile and carpet again.

Elaine Pearcy

2 years ago

They are great to work with. Great job

Paul Nielsen

3 years ago

I am very impressed with their performance. Best all round in quality, speed, and price. Tony worked on the weekend to get it done quickly.

Tex

3 years ago

The only place to buy flooring… customer service is off the charts.

Kyle Price

3 years ago

Great experience with Fairway. They were very helpful when making my selection. The team member who did a runner on my staircase was very detailed and the work was excellent. Would highly recommend Fairway and I will be going back for future projects.

Carolyn Averill

5 years ago

We have used Fairway Tile And carpet for a slate floor and mow carpet. Very pleased with quality results and fair cost.

We Are Brandon and Fiona

5 years ago

We always go to John to tile our renovation projects. His knowledge makes picking and ordering tile so much easier. Small business service wins! Prices are also great. We will continue to do business there

Ackmed Muhammad

6 years ago

You guys are awesome

Daniel Bousho

6 years ago

Superb products, superb installation, superb service. We remodeled the kitchen in our 60 year old home and used Fairway for our tile shop. We looked at a number of tile stores from big box to small mom and pop’s. Fairway proved the best. The tile itself is gorgeous, and its quality excels. Our tile is porcelain with a wood design, it comes in narrow pieces which are three feet long. Our 60 year old floor, unfortunately, was not as flat as we had all thought, and the installer (a superb contractor himself} went the extra mile to make sure the install went as smoothly as possible. There were some issues as the thin-set settled, and a few tiles popped up. Phil, our technician came in and easily, and without question, replaced the tiles. I would recommend Fairway to anybody, and I would advise anybody interested in tile have them come in and asses the job before hand. Had I done this, the install would have gone flawlessly I’m sure.